Can't set jabber to use PC for calls

[darrengragg]

All users seem to be able to control their assigned phone correctly, but when attempting to set the client to use pc for calls, the icon comes up with a red X on it.  Any ideas on where to start?                  

[Aaron Harrison · Accepted solution]

Hi Darren

For this function you need to do the following:

1) Ensure your application/Jabber/settings menu in CUPS has TFTP servers configured pointing at your CUCM servers.

2) Add a Cisco Unified Client Services Framework for EACH user; add a shared line with their desk phone to it. Then associate that device with the end user's account.

Then restart Jabber and cross your fingers...!

Aaron

[darrengragg]

Aaron-

#2 was the issue.  Appreciate the help.

[Aaron Harrison]

No problem :-)

[nigwilli]

AT LAST A REALIST X Fingers... not something that is documented particularly well but very relevant

grin