Cannot add contact in Jabber for Windows

[Gordon Ross]

User are experiencing a problem trying to add contacts in Jabber for Windows. (V11.5.2)

If they try to add a contract from their address book, they get a message saying:

"The system cannot currently add the contacts. Try again later or contact your system administrator."

The user can, however, add contacts from the directory fine.

Any suggestions?

Thanks,

GTG

[Manish Gogna]

Hi Gordon,

To add local Microsoft Outlook contacts to contact lists in the client, local contacts must have instant message addresses in Microsoft Outlook. You can even try adding bogus entries like sip:abc@cisco.com.

Manish

[Gordon Ross]

I can understand that. But surely Jabber shouldn't give a permission denied if the contact has no IM address...?

GTG

[Manish Gogna]

I agree, but this error has been reported multiple times in TAC and the fix is to add the IM address.

Manish

[lmorgan40]

I added an IM address in the contact, but it still does the same thing?