Ciscco Attendant Console login issue.

[Juraj Papic]

Hi all,

I have my customer with an Attendant Console 12.05, I can log in two (2) devices with no issue, when I want to login a 3 device I get the error in the screenshot. 

Thanks. 

[Scott Leport]

You might want to check if you have a valid license for 3 operators. Sounds like you're licensed for 2. 

You can do this by logging into Cisco Unified Attendant Console Web Admin and choose Help > Licensing.

[Nithin Eluvathingal]

As @Scott Leport mentioned check the license, if you have only  two license you can expect this error.

[Juraj Papic]

Hi all,

I just checked and we have 3 lic available. 

Thanks. 

[Scott Leport]

Hi there,

Have you seen this thread?

https://community.cisco.com/t5/unified-communications/cuac-advanced-10-5-operator-login-issue/td-p/2996554

[Nithin Eluvathingal]

Did you check connectivity from the PC you are trying ?

[Juraj Papic]

Hello,

I see it says that we have to restart servies, this should be done in the cucm? 

And yes we have access to the devices, via Ping / https and also we can resolve the fqdn for the servers.

thanks. 

[Scott Leport]

Hi there,

It's not particularly clear from that thread, but I would assume that they're referring to restarting the services on the CUAC Admin page.

It can be done from Engineering -> Service Management

[Juraj Papic]

Thanks for the info,, I will have to check with the customer for any open windows to do this task.

Thanks.