Cisco auto attendant reporting

[amith80kumar]

Hello

Is it possible to report number of incoming and outcoming calls, detail of who answered the call, missed calls, calls sent to voicemail in Cisco auto attendant?

Regards
Amith

[Shalid Kurunnan Chalil]

Hi, 

If you're not using any third-party analytics applications, you can retrieve all the required details directly from the Cisco Call Manager's CDR. However, please note that this data will be in its raw form, and you'll need to format and analyze it by referring to the Cisco Call Manager CDR schema. [Ref:Cisco Unified CDR Analysis and Reporting Administration Guide, Release 12.5(1) - CDR Analysis and Reporting Tool [Cisco Unified Communications Manager (CallManager)] - Cisco]

Alternatively, you can consider using third-party tools like Imagicle (which requires licensing) for more comprehensive and user-friendly data insights. [Call Analytics: Inbound Call Tracking & Monitoring Software Solution - Imagicle]

For call traffic reports through Cisco Unity Connection, the Call Handler feature provides detailed information about incoming calls, including any keypresses made based on your configured options [Administration Guide for Cisco Unity Connection Serviceability Release 12.x - Using Reports [Cisco Unity Connection] - Cisco]

Regards,

Shalid

Regards