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Cisco Jabber: +E.164 dialing not working in Phone Control Mode

amitkumarp
Level 4
Level 4

Hi,

 

I am able to Dial +E.164 numbers from my CIPC and also from Jabber Client (Softphone mode) but when I am in Phone Control mode on Cisco Jabber I am unable to dial +E.164 number through my CIPC. It gives fast busy tone. 

CSS, Partitions are configured properly on Line as well as on Device. Is it some problem with CTI messages??

Does anyone has the same problem? Any help will be highly appreciated.

 

Versions:

Cisco Unified Presence Server 8.6.5

Cisco Jabber 10.5

CUCM 8.6.2

Cisco IP Communicator 8.6.1

 

Thank you in advance. 

 

Regards,

Amit.

1 Reply 1

Rejohn Cuares
Level 4
Level 4

Check your PT, CSS and route pattern.

Most importantly your CUCM logs.

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