Were you able to fix this issue? how? ... View more

Hi Jason, I have the same problem. I have raised a case with Cisco Spark team and awaiting response. Let me know if you were able to resolve it on your end.  Thanks, Amit. ... View more

Hi Bill, These are regular Agents I am talking about. But I found my answer for Tone On Connect feature. If we enable Auto-Answer in ICM and need to play a tone on connect we can enable it in CUCM Service Parameters. It will affect all Phones (except SIP Phones) will play Tone on Connect.  Only problem with this setup is that it doesn't work with SIP Phones as this feature is not supported on SIP Phones. It only works for SCCP Phones. So if Agents are using SIP phones will not be helpful. Thanks, Amit. ... View more

Hi Chintan, How about Tone on Connect in CUCM Service Parameters? If we enable that and Auto-Answer in ICM, will it play the tone or that won't work either? Thanks, Amit. ... View more

Hi Mahu, Were you able to resolve this issue? I have a similar scenario where an Outbound Dialer (IVR) dials out to customer and plays an IVR message. At the end of IVR message if customer requests for Agent transfer then Script 1 will be used to Set ICM Variables. Once ICM Variables are set ICM should route the call to Appropriate Agent using Skill Based Routing which is Script 2 in your case.   In my case, we also used a Label to transfer the call but we lose CTI data i.e. ICM Variables. And if we use Queue to Skill Group or Skill Group node the call fails with DIALOG_FAIL at GED-125 Connector. Only difference in my case is we're using SCI (Service Control Interface) with GED-125 Connector.  If you were able to make this work please list out the steps you performed and I can probably replicate same. Thanking you in anticipation of your kind consideration. Regards, Amit.  ... View more

Hi Dass, I am just going to build this setup in lab first so it could be any variable. Nothing specific. Thanks, Amit. ... View more

Hi Ashfaque, Yes you're right its not the standalone server which gets the label but a call server after the standalone server and that's what is depicted in a config and admin guide. You can check the section with the name "Standalone with ICME Lookup". I am just looking for some sample scripts for ICME. CVP script is quite straight forward and is defined in the config and admin guide. Regards, Amit. ... View more

Hi Ahmed, Thanks for your reply. As per the config and admin guide of CVP there's an element ReqICMLabel which can be used to get a label from ICM but for that we need to configure script in ICME. I am looking for the example script for the same. This ReqICMLabel element has two outputs 'done' and 'error'. 'Done' should be further configured with trasfer element using the label which we get from ICM. Regards, Amit. ... View more

Hi raypelletier, I would be greatful to you if you would send me the document for this integration. My e-mail ID is amitpatel711@gmail.com. Thanking you in anticipation. Regards, Amit. ... View more

Hi Kashif, Thanks for the valuable information. In my case it is HA so the third option might crating the issue. According to the solution I need to define those tables in to replication manager. I am not aware how to do that. Do you have any documentation on this?  I would be really grateful to you if you would explain how to define tables in replication manager.\ Regards, Amit. ... View more

Hi, I have the similar issue. But I haven't upgraded my Servers. In my case I can see older reports only but not the recent ones. How to resynchronize historical database? Thanking you in anticipation. Regards, Amit. ... View more

Hi, I have the similar issue. If you have solved the issue would you please let me know what is the workaround for this. Thanking you in anticipation. Regards, Amit. ... View more

Hi Richard, Thanks for your inputs. Well what was that setting which you changed on Fax Server? Because it seems I have done the same mistake as GW is unable to establish connection with Fax Server and I can see it is trying establish TCP connection even though I have applied command "session transport udp" on Dial-peer as well as in "voice service voip". But yead Fax Server is able to establish connection with GW. I am using H.323 GW so dial-peer is according to it. I haven't disable Fax-relay ecm. What does it stands for?? Is this command necessary? Thanking you in anticipation. Regards, Amit. ... View more

Hi Dilip, I have already entered that command. Are you using SR140 with your Fax Server?? I wanted to know if any configuration needs to be done on Fax Server for Incoming Faxes?? Because from my debugs it seems GW is unable to communicate with Fax Server and unable to establish TCP connection. Regards, Amit. ... View more