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Cisco Jabber for windows 9.6 issue

Oronzo Lezzi
Beginner
Beginner

Hello,

we have

Cisco Unified CM Administration

 

System version: 10.0.1.10000-24
 
and
 
Cisco Unified CM IM and Presence Administration
 
System version: 10.0.1.10000-26
 
we have installed Cisco Jabber for Windows 9.6. When I'm trying to use the client like phone mode I have error connection to
 
CCMCIP
 
CTI
 
and
 
LDAP
 
what I must to check in client and server configuration.
I have followed the line but maybe I have loosed something in the configuration.
 
Anybody could help me to solve this issue ?
 
Regards
 
Oronzo Lezzi
1 Accepted Solution

Accepted Solutions

A.M.Mahesh Babu
Cisco Employee
Cisco Employee

Please send me the Problem Report so that I can analyze further

 

*       Sign out  and exit the Jabber application

 

*       Delete all the existing logs located at,

 

C:\Users\username\AppData\Local\Cisco\Unified Communications\Jabber\CSF\Logs

 

·         Restart  Jabber and reproduce the issue - preferably just ONCE to allow for an easier investigation and collect the Problem report (From Jabber Help menu, select "Report a problem..." option to launch problem reporting tool and follow instructions. ) and send it .

View solution in original post

3 Replies 3

A.M.Mahesh Babu
Cisco Employee
Cisco Employee

Please send me the Problem Report so that I can analyze further

 

*       Sign out  and exit the Jabber application

 

*       Delete all the existing logs located at,

 

C:\Users\username\AppData\Local\Cisco\Unified Communications\Jabber\CSF\Logs

 

·         Restart  Jabber and reproduce the issue - preferably just ONCE to allow for an easier investigation and collect the Problem report (From Jabber Help menu, select "Report a problem..." option to launch problem reporting tool and follow instructions. ) and send it .

I have checked the manual Cisco Jabber for Windows 9.6 Installation and Configuration Guide.

Build jabber-config.xml, deployed trough TFTP Server and now I can make call.

I must to check LDAP configuration

 

Thanks

 

Oronzo

Amit Kumar
Cisco Employee
Cisco Employee

-> For phone mode only to work; please ensure that the phone is added in the controlled device section of the end user. Also please ensure that you use the correct FQDN of the call manager as your tomcat certificates would be validated against the same. You may be able to open the certificate and check what is mentioned in the "issue to field" of the same certificate.

 

 

 

 

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