Cisco Jabber for windows 9.6 issue

[Oronzo Lezzi]

Hello,

we have

Cisco Unified CM Administration

System version: 10.0.1.10000-24

and

Cisco Unified CM IM and Presence Administration

 

System version: 10.0.1.10000-26

we have installed Cisco Jabber for Windows 9.6. When I'm trying to use the client like phone mode I have error connection to

CCMCIP

CTI

and

LDAP

what I must to check in client and server configuration.

I have followed the line but maybe I have loosed something in the configuration.

Anybody could help me to solve this issue ?

Regards

Oronzo Lezzi

[A.M.Mahesh Babu · Accepted solution]

Please send me the Problem Report so that I can analyze further

*       Sign out  and exit the Jabber application

*       Delete all the existing logs located at,

C:\Users\username\AppData\Local\Cisco\Unified Communications\Jabber\CSF\Logs

·         Restart  Jabber and reproduce the issue - preferably just ONCE to allow for an easier investigation and collect the Problem report (From Jabber Help menu, select "Report a problem..." option to launch problem reporting tool and follow instructions. ) and send it .

[Oronzo Lezzi]

I have checked the manual Cisco Jabber for Windows 9.6 Installation and Configuration Guide.

Build jabber-config.xml, deployed trough TFTP Server and now I can make call.

I must to check LDAP configuration

Thanks

Oronzo

[Amit Kumar]

-> For phone mode only to work; please ensure that the phone is added in the controlled device section of the end user. Also please ensure that you use the correct FQDN of the call manager as your tomcat certificates would be validated against the same. You may be able to open the certificate and check what is mentioned in the "issue to field" of the same certificate.