Cisco jabber MRA cannot locate server after upgrading version 12

[yuexp0929]

Hello All

My ExpressWay‘s version is 8.7 and imps server is 10.5.2.

I met the below error message after resetting Cisco Jabber version 12 when I login Cisco Jabber. 

" Cannot locate server. Check your server address. If the problem perisistes, contact your systme administrator."

I tried to login with Cisco Jabber 11.9 and 12.0 in Android Phone. 

Cisco Jabber 11.9 work, but 12.0 doesn't work.

Is the problem a bug? 

[Dennis Mink]

have you got public SRV records so the MRA client can discover the Expressway's public IP address, based on the domain of the user that is trying to log int (remember first time log in shoudl be user@domain.com)?

[yuexp0929]

Hello 

    I have SRV, _collab-edge on DNS of internet, and also have _cuplogin  and_cisco-uds on DNS of intranet. 

   And version 11.9 can login. 

[MykhailoMS]

have some issue on iPhone. 

[yuexp0929]

Jabber client 12 isn't also able to login on Android phone. 

[MykhailoMS]

If you first establish (fresh install on iPhone) a direct connection with CUP + CUCM, then it starts working through mra

[yuexp0929]

Yes! It can login on intranet first time, then it also can login through MRA.

[Sushant Sharma]

I am having same issue have you found any solution ?

[MykhailoMS]

https://supportforums.cisco.com/t5/jabber-clients/cisco-jabber-mra-cannot-locate-server-after-upgrading-version-12/m-p/3372609/highlight/true#M21663

[Sushant Sharma]

still having the same issue

i have downloaded new jabber and tried but still getting cannot locate server .

when i used IMP Ip address got the same error .

Using CUCM Ip i am able to login but only phone service

[yuexp0929]

Hi

  The Cisco Jabber client can login and work on Intranet first time.  I can login on internet or 4G next time. 

I think ExpressWay server have a bug. I'm planing to upgrade  edge_C and Edge_E to 8.9 next week.

  I'll tell you if the problem be fixed after upgrading. 

[MykhailoMS]

i have this issue with X8.10.4

[Sushant Sharma]

Same here i am having the issue with X8.10.4

[MykhailoMS]

if your deplyment with multipli domain - discover internal domain over vpn, after this client work over mra

[yuexp0929]

No.
Which version of your CUCM and IMPS ?