05-08-2019 11:23 AM
Running
Jabber Application 11.9.3 and Up
Call Manager 11.5.1.12900-21
IM&P 11.5.1.12900-25
Unity 11.5.1.12900-21
The "share screen" button is intermittently grayed out in the Jabber application. Sometimes the feature is available, sometimes it isn't. There are days when I am able to screen share with Person A but not Person B, then the next day I can screen share with Person B but not Person A. There are also days when I can't screen share with anybody at all! I haven't been able to found a way to trigger this or a way to temporarily restore it either.
Some users are on Jabber version 11.9.3 and others are already on 12.+, but that doesn't seem to have any effect on this situation as they are also sporadically affected by this issue. I thought maybe the version mis-match was the culprit, but I haven't been able to find any kind of consistency between the symptoms.
05-09-2019 07:43 PM
05-15-2019 09:10 AM
All of the endpoints are located within the same LAN or are connected to the network via VPN, so I don't think this is an MRA issue.
05-15-2019 08:17 PM
Hi there
Just curious to know if you are facing this. Then try upgrading to 12.5.0.22884 and see it works
Known Fixed Releases: |
Hope this Helps
Cheers
Rath!
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05-16-2019 07:53 AM
I'm trying to use the screen share feature during an IM session and not a call. Not sure if that rules this out as a solution.
11-20-2019 12:14 PM
I'm experiencing the exact same issue as you and just came across the article. Any chance you found a solution?
07-28-2020 07:02 AM - edited 07-28-2020 07:03 AM
Same issue as well and recently moved to Jabber version 12.9. CM is 12.5.1. I guess TAC case here we come.
09-28-2020 05:54 PM
Hi, Did this get resolved by TAC or its working as expected?
Thanks,
Aseem Anand
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