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Cisco MRA Jabber cannot connect phone service

shidongwang
Level 1
Level 1

we just configured the cisco mra and are encountering the problem that cisco jabber cannot connect to phone service from internet. But IM & Presence work fine.

If from internal network those services (IM, Presence, and phone service) just work fine.

 

 

In the attachment is the jabber log file. from expressway i didn't find any error entries.

 

Can anyone please help? 

15 Replies 15

Hi,

I have the same issue. Can you please elaborate the issue and trouble-shooting steps you followed. It would be of great help.



Thanks