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Beginner

Cisco MRA Jabber cannot connect phone service

we just configured the cisco mra and are encountering the problem that cisco jabber cannot connect to phone service from internet. But IM & Presence work fine.

If from internal network those services (IM, Presence, and phone service) just work fine.

 

 

In the attachment is the jabber log file. from expressway i didn't find any error entries.

 

Can anyone please help? 

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Beginner

Re: Cisco MRA Jabber cannot connect phone service

I fixed the issue. It was all about the certificates. I am using our own CA to sign the certificate, but used the same name for Timcat and CUCM. After I changed the QFDN name, everything works fine. 

15 REPLIES
Participant

Re: Cisco MRA Jabber cannot connect phone service

What error is the client showing?

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Beginner

Re: Cisco MRA Jabber cannot connect phone service

The client says: cannot connect to unitied communications  manager server. 

Participant

Re: Cisco MRA Jabber cannot connect phone service

Sounds like a potential firewall issue. Are you certain of no blocks?

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Beginner

Re: Cisco MRA Jabber cannot connect phone service

I am quite sure that the required ports are open. The log even shows that Jabber client can find my TCT device.  By the way the same error happens with our Android devices. 

Participant

Re: Cisco MRA Jabber cannot connect phone service

Try this tool from Cisco to see if it points you in the right direction.

 

https://cway.cisco.com/tools/CollaborationSolutionsAnalyzer/

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Beginner

Re: Cisco MRA Jabber cannot connect phone service

Thanks. I checked it before I posted here.

Participant

Re: Cisco MRA Jabber cannot connect phone service

What were the results?

 

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Participant

Re: Cisco MRA Jabber cannot connect phone service

Take a screen shot on the Expressway-C  Status=> Unified Communications

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Beginner

Re: Cisco MRA Jabber cannot connect phone service

no one can help?

Participant

Re: Cisco MRA Jabber cannot connect phone service


@shidongwang wrote:

no one can help?


We are trying to help....please share a screen shot on the Expressway-C  Status=> Unified Communications

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Beginner

Re: Cisco MRA Jabber cannot connect phone service

Hi,

 

At the beginning MRA was working fine and since 2 weeks I have the same issue, phone service is unavailable.

 

Thank you

 

Beginner

Re: Cisco MRA Jabber cannot connect phone service

Try to restart network service XCP Router in your IM&P Serviceability 

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Beginner

Re: Cisco MRA Jabber cannot connect phone service

I fixed the issue. It was all about the certificates. I am using our own CA to sign the certificate, but used the same name for Timcat and CUCM. After I changed the QFDN name, everything works fine. 

Beginner

Re: Cisco MRA Jabber cannot connect phone service

Hi,

I have the same issue. Can you please elaborate the issue and trouble-shooting steps you followed. It would be of great help.

 

Thanks

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