we just configured the cisco mra and are encountering the problem that cisco jabber cannot connect to phone service from internet. But IM & Presence work fine.
If from internal network those services (IM, Presence, and phone service) just work fine.
In the attachment is the jabber log file. from expressway i didn't find any error entries.
Can anyone please help?
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Sounds like a potential firewall issue. Are you certain of no blocks?
I am quite sure that the required ports are open. The log even shows that Jabber client can find my TCT device. By the way the same error happens with our Android devices.
Try this tool from Cisco to see if it points you in the right direction.
Take a screen shot on the Expressway-C Status=> Unified Communications
no one can help?
We are trying to help....please share a screen shot on the Expressway-C Status=> Unified Communications
I have the same issue. Can you please elaborate the issue and trouble-shooting steps you followed. It would be of great help.