02-21-2020 02:59 PM
Hi, I'm trying to upgrade firmware for an 8865 to fix a known bug.
in Cisco Unified Operating System Administration, then going to Software upgrade/install upgrade, I choose
Source: DVD
SMTP server: blank
email destination: blank
Loading: please wait..
Then I receive the error: "No valid upgrade options were found"
Invalid upgrades section:
Option names: UCSInstall_UCOS_11.5.1.10000-6.sgn.iso
Status: The version obtained from the name must be greater than the current version.
The firmware from the DVD is: cmterm-8845_65-sip.12-7-1-0001-393.k3.cop.sgn
This is the first time our team has seen this error via DVD. The version i'm upgrading to is recent, I'm not sure what to look for next.
Solved! Go to Solution.
02-22-2020 12:08 AM
Looks like the system doesn’t recognise or find the file on the DVD. Have you closed the disk after you put the file on it? Would it be possible for you test with another option, like sourcing the file from an FTP or SFTP server?
Another option is if you got PCD you can use it to install the new firmware on your entire cluster in one go as it should be installed on all nodes.
02-22-2020 12:08 AM
Looks like the system doesn’t recognise or find the file on the DVD. Have you closed the disk after you put the file on it? Would it be possible for you test with another option, like sourcing the file from an FTP or SFTP server?
Another option is if you got PCD you can use it to install the new firmware on your entire cluster in one go as it should be installed on all nodes.
02-24-2020 01:05 PM
Hi Roger thanks for the suggestion, I burned the DVD both ways Windows 10 allowed me: "Like a USB drive" and "with a CD/DVD player" . We were trying by DVD since SFTP wasn't allowing us to authenticate to it last week. I still wasn't able to load the file via DVD.
We rebooted our SFTP server and restarted the SFTP service to get it working, and now we uploaded the file to call manager successfully. I was also able to get phone upgraded successfully also. The reason we needed to upgrade a single phone was to test DTMF tones sent to an intercom that unlocks the front access control door. There was a known bug with that version of firmware.
05-27-2021 12:53 AM
Two things.
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