FAC code over Expressway-C & E for windows, Android and iPhone

[rajesh.kumar]

Hi

We have Expressway-C & E version 8.5.1 and Jabber client 10.6.2

CUCM version is 10.5

FAC over Expressway-C & E is not working.

For windows, I get beep sound while calling out and nothing happens after entering FAC code.

Any suggestion,how to make FAC to work over Expressway-C & E (VPN less Jabber)

Rgds

Rajesh Kumar

[Manish Gogna · Accepted solution]

Hi Rajesh,

This is currently not supported, there is an enhancement open to track this

https://tools.cisco.com/bugsearch/bug/CSCur54666/?reffering_site=dumpcr

FAC support for Jabber via Mobile & Remote Access

CSCur54666

Description

Symptom:
Currently Jabber does not support Forced Authorization Codes (FAC).

This enhancement is a request for Jabber to support Forced Authorization Codes (FAC) when Jabber is being used as a Mobile & Remote Access Client.

Also, check the following

https://tools.cisco.com/bugsearch/bug/CSCug51288/?reffering_site=dumpcr

Forced Access Code (FAC) support in Jabber

CSCug51288

Description

Forced Access Code support in Jabber

Symptom:
Enhancement to have Forced Access Code support in Jabber

HTH

Manish

[Even .]

Hi Rajesh,

I have the similar issue with you, but my issue is on jabber for iphone. My jabber on iphone can't use FAC when it register through Expressway C & E (Jabber MRA), everytime if i make a call using FAC, the calls always disconnected.

Cisco stated clearly that it is a bug and currently not supported (like Manish's post), but i have workaround to make the call using FAC. This works for me, and i hope it also works for you.

Workaround:

When you want to make a call using FAC, you dial the access code + destination number, then followed by # and your FAC. For example: your access code is 9, your destination number is 123456789, your FAC code is 5555, then you should make the call using this method: 9123456789#5555. the call should proceed.

For the route pattern, maybe you should add route pattern that contains # at the end of the string (if you don't have it), to tell the call manager that # is end of digit and then digit behind # is for FAC.

Hope this helps.

Regards,

Even

[feibo yang]

Hi Even, Thanks for you sharing. This workaround does help me.