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How to configure dial plan mapping for Cisco Jabber?

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yuexp0929
Level 1
Level 1

‎08-02-2018 01:27 AM

I deploy Cisco Jabber of iPhone for users. 

Users require to dial a telephone number which is in iPhone contact list with Cisco Jabber directly. 

 we assume all telephone number in iPhone contact list is E164 format as like +852XXXXXXXXXX, so I have to manipulate the number to conform to CUCM router list.  

It seem that Application dial rule and  Directory lookup dial rules can manipulate the number, but I don't know how to configure Application dial rule and  Directory lookup dial rules?

Could you provide a guide ? Thanks!

 

 

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carlnewton
Level 3
Level 3

‎08-02-2018 09:17 AM

To add to Jamies suggestion, I would strongly suggest being very careful when it comes to application dial rules and directory lookup rules.

 

Yes they work, but they are global.  I Always guide users to make sure they store their numbers in E.164 format (E.g +44203 instead of 0203)

That way, if your CUCM can handle E.164 (Which it should be able to) Then you don't need to do anything.

 

The justification I give for this is that if you don't store your numbers in E.164 format, they often won't work when you travel abroad - even when dialled from your mobile.  If your users get into the habit of storing everything in E.164 everywhere (outlook, mobile etc) it should work everywhere.

 

Manipulating numbers to account for users errors is not a good strategy in my opinion, since we cannot account for every user scenario.

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Jaime Valencia
Cisco Employee
Cisco Employee

‎08-02-2018 07:45 AM

Have you reviewed the online documentation or used help -> this page?

HTH

java

if this helps, please rate
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yuexp0929
Level 1
Level 1
In response to Jaime Valencia

‎08-02-2018 09:33 AM

Hi
Thanks for your reply!
I don’t understand. Which online document you refer to ?
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carlnewton
Level 3
Level 3

‎08-02-2018 09:17 AM

To add to Jamies suggestion, I would strongly suggest being very careful when it comes to application dial rules and directory lookup rules.

 

Yes they work, but they are global.  I Always guide users to make sure they store their numbers in E.164 format (E.g +44203 instead of 0203)

That way, if your CUCM can handle E.164 (Which it should be able to) Then you don't need to do anything.

 

The justification I give for this is that if you don't store your numbers in E.164 format, they often won't work when you travel abroad - even when dialled from your mobile.  If your users get into the habit of storing everything in E.164 everywhere (outlook, mobile etc) it should work everywhere.

 

Manipulating numbers to account for users errors is not a good strategy in my opinion, since we cannot account for every user scenario.

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yuexp0929
Level 1
Level 1
In response to carlnewton

‎08-02-2018 09:39 AM

Hi
Thanks your reply!
I will think your suggestion carefully , but I have to satisfy the requirement.
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carlnewton
Level 3
Level 3
In response to yuexp0929

‎08-21-2018 03:52 AM

Thats your decision. But if the requirement is to configure the phone system to automatically correct users dialling numbers incorrectly, then I'd strongly suggest you push back on that :)
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