ā10-13-2020 11:40 AM
Hi,
My client wants to use Jabber for UCCX agents. By default when an incoming call arrives, Jabber for windows moves to the foreground in front of the Finesse desktop.
Is it possible to force Jabber on background ?
If yes which parameter should be changed?
Thanks for your help
Solved! Go to Solution.
ā10-13-2020 01:11 PM
Hi,
You can try the below option:
1. login to Jabber, go to settings options ->Calls -> Bring the conversation window to the front. Change the value to Never.
2. Modify the Jabber config xml file for the
Applies to Cisco Jabber for Windows.
Specifies the behavior of the conversation window when the user has answered a call in softphone control mode.
OnVideoāConversation window is only displayed for video calls.
OnCall (default)āConversation window is always displayed when a call is answered.
NeverāConversation window is never displayed when a call is answered.
Example: <SoftPhoneModeWindowBehavior>Never</SoftPhoneModeWindowBehavior>
Thanks.
Shakkir
ā10-15-2020 05:09 AM
Hi Shakkir,
Thanks for your help.
I will test this parameters.
Regards
ā10-13-2020 01:11 PM
Hi,
You can try the below option:
1. login to Jabber, go to settings options ->Calls -> Bring the conversation window to the front. Change the value to Never.
2. Modify the Jabber config xml file for the
Applies to Cisco Jabber for Windows.
Specifies the behavior of the conversation window when the user has answered a call in softphone control mode.
OnVideoāConversation window is only displayed for video calls.
OnCall (default)āConversation window is always displayed when a call is answered.
NeverāConversation window is never displayed when a call is answered.
Example: <SoftPhoneModeWindowBehavior>Never</SoftPhoneModeWindowBehavior>
Thanks.
Shakkir
ā10-15-2020 05:09 AM
Hi Shakkir,
Thanks for your help.
I will test this parameters.
Regards
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