Incoming Call on Jabber and Finesse desktop

[romuald.goux]

Hi,

My client wants to use Jabber for UCCX agents. By default when an incoming call arrives, Jabber for windows  moves to the foreground in front of the Finesse desktop.

Is it possible to force Jabber on background ?

If yes which parameter should be changed?

Thanks for your help

[Hudaifa shakkir Nattukallingal · Accepted solution]

Hi,

You can try the below option:

1. login to Jabber, go to settings options ->Calls -> Bring the conversation window to the front. Change the value to Never.

2. Modify the Jabber config xml file for the 

SoftPhoneModeWindowBehavior

Applies to Cisco Jabber for Windows.

Specifies the behavior of the conversation window when the user has answered a call in softphone control mode.

• OnVideo—Conversation window is only displayed for video calls.

• OnCall (default)—Conversation window is always displayed when a call is answered.

• Never—Conversation window is never displayed when a call is answered.

Example: <SoftPhoneModeWindowBehavior>Never</SoftPhoneModeWindowBehavior>

Thanks.

Shakkir

[romuald.goux · Accepted solution]

Hi Shakkir,

Thanks for your help.

I will test this parameters.

Regards