Hello,
Our front desk person uses an iPad with BT ear piece to answer calls while mobile throughout the building and it has worked great until recently. The strange thing is this issue is intermittent and difficult to troubleshoot: At times calls will come in and the user will hear the "ring" in her ear piece, but when she answers suddenly the voice audio of the caller is routed through the iPad speaker.
We have tried tapping the icon to change the audio device in the Jabber app, but it promptly changes itself back to the device speaker. The iPad is up to date with latest Jabber client and iOS versions. I do know the user does sometimes listen to streaming audio via a separate app, and I thought maybe it was being aggressive about sharing audio routing...however no other apps are active while I have been troubleshooting.
iPad reboots don't seem to fix the issue as I have tried that as well as closing/killing the Jabber app and re-opening. It is intermittent so I'm not able to pinpoint a cause. In fact, the user grabbed the iPad from my desk while I was off site thinking I had fixed it and it worked for a time but she just brought it back to me saying it was having the issue again.
Thank you for any assistance.
