02-28-2014 11:04 AM - edited 03-17-2019 03:59 PM
Hi all,
We have been facing a weird issue since last november.
Users who use Office 2013 Home and Business cannot search their personal contacts through J4W (All versions tested).
When I install Professional Plus version to test, the search works ok.
I opened a case with tac on november and by now we have no idea of what could be going on.
Anyone has any idea?
Any help will be welcome.
Thanks,
Flavio
07-07-2014 11:08 PM
I see that this problem still has no response. One of my users is experiencing the same problem.
We have installed Jabber 9.7.2 on a Windows 8 machine with Outlook 2013 installed. When searching in Jabber it does not return any results for personal Outlook contacts.
C2C (click-2-call) functionality still works in Outlook 2013 so the plug-in must be working in some way.
07-08-2014 02:16 AM
Hello Mark,
can you confirm that you use a 64 Bit Windows 8 and a Outlook 2013 with a 32 Bit version?
regards
07-08-2014 03:26 PM
Hi Alexander,
Yes one of the users is using Windows 8 64-bit and Outlook 2013 32-bit.
07-11-2014 03:10 AM
I am running windows 8.1 64-bit and outlook 2013 64-bit with no issues.
07-13-2014 06:46 PM
Hi Sirkalliemarie,
What version of Jabber are you using? I am having the problems and I have 8.1 64bit and outlook 2013 64bit.
Outlook is updated to 15.0.4615.1002
Windows is 6.3.9600 Build 9600
07-14-2014 05:41 AM
07-14-2014 04:53 PM
Hi,
Alexander, I checked the registry key and that is fine as per your screenshot.
I might have to run up a new pc as per your spec's Sirk and see if that makes a difference.
I am starting to wonder if it's some type of regional setting on the PC or maaybe a slight difference in our xml config.
This is my jabber-config.xml being downloaded from the Call Manager:
<?xml version="1.0" encoding="UTF-8"?>
-<config version="1.0">
-<Presence>
<LoginResource>multiResource</LoginResource>
</Presence>
-<Directory>
<DirectoryServerType>EDI</DirectoryServerType>
<ConnectionType>1</ConnectionType>
<UseWindowsCredentials>1</UseWindowsCredentials>
<UseSSL>0</UseSSL>
<UseSecureConnection>0</UseSecureConnection>
<BDILDAPServerType>AD</BDILDAPServerType>
<BDIUseJabberCredentials>false</BDIUseJabberCredentials>
<CommonName>cn</CommonName>
<DisplayName>displayName</DisplayName>
<FirstName>givenName</FirstName>
<LastName>sn</LastName>
<EmailAddress>mail</EmailAddress>
<SipUri>msRTCSIP-PrimaryUserAddress</SipUri>
<PhotoSource>thumbnailPhoto</PhotoSource>
<BusinessPhone>telephoneNumber</BusinessPhone>
<MobilePhone>mobile</MobilePhone>
<HomePhone>homePhone</HomePhone>
<OtherPhone>otherTelephone</OtherPhone>
<Title>title</Title>
<CompanyName>company</CompanyName>
<UserAccountName>sAMAccountName</UserAccountName>
<DomainName>userPrincipalName</DomainName>
<Location>co</Location>
<Nickname>Nickname</Nickname>
<PostalCode>postalCode</PostalCode>
<City>l</City>
<State>st</State>
<StreetAddress>streetAddress</StreetAddress>
<BaseFilter>(&(objectCategory=person))</BaseFilter>
<PredictiveSearchFilter>anr=</PredictiveSearchFilter>
<DisableSecondaryNumberLookups>0</DisableSecondaryNumberLookups>
<SearchTimeout>5</SearchTimeout>
<UseWildcards>0</UseWildcards>
<MinimumCharacterQuery>3</MinimumCharacterQuery>
<SearchBase1>OU=Jarvis Contacts,DC=jarvisnet,DC=com,DC=au</SearchBase1>
<SearchBase2>OU=User policy OU Laptops,DC=jarvisnet,DC=com,DC=au</SearchBase2>
<SearchBase3>OU=User Policy OU PC,DC=jarvisnet,DC=com,DC=au</SearchBase3>
<PhotoUriSubstitutionEnabled>false</PhotoUriSubstitutionEnabled>
<UseSIPURIToResolveContacts>false</UseSIPURIToResolveContacts>
</Directory>
-<Policies>
<RemoteAccess>ON</RemoteAccess>
<Screen_Capture_Enabled>true</Screen_Capture_Enabled>
<File_Transfer_Enabled>true</File_Transfer_Enabled>
<Disallowed_File_Transfer_Types>.exe;.msi;.bat;.cmd;.vbs;.js;.com</Disallowed_File_Transfer_Types>
<EnableVideo>true</EnableVideo>
<InitialPhoneSelection>softphone</InitialPhoneSelection>
<UserDefinedRemoteDestinations>false</UserDefinedRemoteDestinations>
<enableLocalAddressBookSearch>true</enableLocalAddressBookSearch>
<EnableAccessoriesManager>false</EnableAccessoriesManager>
<ForceFontSmoothing>true</ForceFontSmoothing>
<EnableBFCPVideoDesktopShare>true</EnableBFCPVideoDesktopShare>
<Meetings_Enabled>true</Meetings_Enabled>
<Telephony_Enabled>true</Telephony_Enabled>
<Voicemail_Enabled>true</Voicemail_Enabled>
<EnableTelProtocolHandler>true</EnableTelProtocolHandler>
<EnableSaveChatToFile>true</EnableSaveChatToFile>
<EnableSIPURIDialling>true</EnableSIPURIDialling>
<ForceC2XDirectoryResolution>true</ForceC2XDirectoryResolution>
</Policies>
-<Options>
<Set_Status_Away_On_Inactive>true</Set_Status_Away_On_Inactive>
<Set_Status_Inactive_Timeout>5</Set_Status_Inactive_Timeout>
<Set_Status_Away_On_Lock_OS>true</Set_Status_Away_On_Lock_OS>
<StartCallWithVideo>true</StartCallWithVideo>
<Start_Client_On_Start_OS>true</Start_Client_On_Start_OS>
<AllowUserCustomTabs>false</AllowUserCustomTabs>
<ShowContactPictures>true</ShowContactPictures>
<ShowOfflineContacts>true</ShowOfflineContacts>
<DockedWindowVisible>true</DockedWindowVisible>
<DockedWindowPosition>TopCenter</DockedWindowPosition>
</Options>
</config>
07-15-2014 02:46 AM
Hello Javis,
i think its not the config file.. i use at the moment a users file on the client and all config are set correctly on another pc's works fine.
I hope the Tac can locate the error, but i think its not so easy.
** Update ** I have get the Information from TAC that CSCup00769 Enhancement to support Outlook 2013 Home & Business edition for Jabber
regards
07-15-2014 05:47 PM
Hi Alexander,
That link will not load for me. Is the support for Home & Business edition coming in the next release of Jabber?
07-15-2014 11:12 PM
It certainly isn't working for 10.5 Beta.
08-28-2014 11:07 PM
Did you get a response from your TAC? Also that link you have posted needs fixing.
https://tools.cisco.com/bugsearch/bug/CSCup00769
Just installed Jabber 10.5 for windows and still isn't working, are you running domain PC's?
Mark Hamilton suggested
<enableLocalAddressBookSearch>true</enableLocalAddressBookSearch>
But i already have this in my config and the clients are getting it.
07-14-2014 08:11 AM
Same Win 8.1 and Outlook versions on 64bit and build and my jabber is ver 9.7.2 Build 18938
08-28-2014 06:59 PM
I just installed Jabber 10.5 Build 37889.
Still having the same issues. I am back from holidays so I am going to do some more testing.
08-28-2014 07:30 PM
@Jarvis IT
I updated my jabber-config.xml file on the TFTP server to include the following:
<enableLocalAddressBookSearch>true</enableLocalAddressBookSearch>
The affected users have reported that the issue has been resolved.
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