04-15-2015 04:09 AM - edited 03-17-2019 05:04 PM
Dears,
I have a problem regarding the Selfcare portal from the jabber client,
when i click on the "Open selfcare portal" button in jabber options, it always redirect me to my CUPs server instead of cucm,
i tried alter this option in jabber-config.xml:
<Policies>
<selfcareURL>https://172.16.10.250/ucmuser</selfcareURL>
</Policies>
but it always redirect to my cups ip address instead: https://172.16.10.252/ucmuser
I already tried also using FQDN in the jabber-config.xml, but again with the same result.
Could you please help?
Solved! Go to Solution.
04-16-2015 07:16 AM
Hi Laith Ibrahim
Check this parameter in the CUCM
System—>Enterprise Parameters—>”Self Care Portal Default Server”
Point this to the CUCM server and check
Regards
Rajamani
04-16-2015 07:16 AM
Hi Laith Ibrahim
Check this parameter in the CUCM
System—>Enterprise Parameters—>”Self Care Portal Default Server”
Point this to the CUCM server and check
Regards
Rajamani
04-16-2015 01:12 PM
Dear Rajamani,
Thank you so much, it worked like a charm.
:)
10-12-2018 12:58 AM
10-07-2019 08:28 AM
Does changing the server parameter for the Self Care Portal on CUCM affect production? Can I change during business hours?
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