Jabber 11.5 can not login,

[Tanveer Ahmad Mubsher]

jabber for windows cannot login fails to connect to ucm, 

checked everything is fine dns resolution works fine for _cisco-uds and can resolve cucm names to ip but for some reason auto discovery is not working for a single users

in the logs i am getting below

Retrieving user's UCM information. The operation is ONLY_USE_CACHE

[pl\ucm-config\UcmConfigQueryImpl.cpp(71)] [csf.config] [csf::ucm90::UcmConfigQueryImpl::UcmConfigQueryImpl] - using SRV Records
[l\ucm-config\UcmConfigQueryImpl.cpp(123)] [csf.config] [csf::ucm90::UcmConfigQueryImpl::fetchXmlFileSet] - Retrieving user's UCM information. The operation is ONLY_USE_CACHE
[l\ucm-config\UcmConfigQueryImpl.cpp(375)] [csf.config] [csf::ucm90::UcmConfigQueryImpl::readFromCache] - Checking for cache information.
[pters\config\ConfigStoreManager.cpp(146)] [ConfigService-ConfigStoreManager] [CSFUnified::ConfigStoreManager::getValue] - key : [Jabber_SDK_Mode] skipLocal : [0] value: [] success: [false] configStoreName: []
[vices\impl\ucm-config\CacheData.cpp(326)] [csf.config] [csf::ucm90::CacheData::readCacheInformation] - Reading cache information.
[vices\impl\ucm-config\CacheData.cpp(328)] [csf.config] [csf::ucm90::CacheData::readCacheInformation] - Acquired lock, continuing with read.
[nfigretriever\Ucm90HomeUdsCache.cpp(154)] [service-discovery] [CSFUnified::Ucm90HomeUdsCache::getCachedUdsInformation] - Unable to get the version of the UCM from the cache.
[vices\impl\ucm-config\CacheData.cpp(337)] [csf.config] [csf::ucm90::CacheData::readCacheInformation] - Cannot create an empty UCM user configuration object, reading of the cache abandoned.
[l\ucm-config\UcmConfigQueryImpl.cpp(386)] [csf.config] [csf::ucm90::UcmConfigQueryImpl::readFromCache] - Cache information unavailable.
[rvices\impl\ucm-config\CacheData.cpp(57)] [csf.config] [csf::ucm90::CacheData::isUdsCacheAvailable] - The UCM object is invalid.
[l\ucm-config\UcmConfigQueryImpl.cpp(214)] [csf.config] [csf::ucm90::UcmConfigQueryImpl::fetchXmlFileSet] - No information available after doing a fetch.
[l\ucm-config\UcmConfigQueryImpl.cpp(222)] [csf.config] [csf::ucm90::UcmConfigQueryImpl::fetchXmlFileSet] - Returning: FAILED_CONFIGURATION_ERROR
[l\ucm-config\UcmConfigQueryImpl.cpp(224)] [csf.config] [csf::ucm90::UcmConfigQueryImpl::fetchXmlFileSet] - Time taken to complete the ucm-config library fetchXmlFileSet(): 0 seconds.
[\Ucm90ConfigProviderWrapperImpl.cpp(131)] [service-discovery] [CSFUnified::Ucm90ConfigProviderWrapperImpl::fetchUcmConfigs] - Ucm90 Library failed with code FAILED_CONFIGURATION_ERROR
[l\ucm-config\UcmConfigQueryImpl.cpp(551)] [csf.config] [csf::ucm90::UcmConfigQueryImpl::getCucmVersion] - _ucmUserConfiguration is NULL.
[impl\ucm-config\uds\UdsUtilities.cpp(95)] [csf.config] [csf::ucm90::UdsUtilities::getMajorVersionAsInt] - Major version could not be parsed. Returning 0
[l\ucm-config\UcmConfigQueryImpl.cpp(527)] [csf.config] [csf::ucm90::UcmConfigQueryImpl::getUdsHosts] - _ucmUserConfiguration is NULL.
[r\Ucm90ConfigProviderWrapperImpl.cpp(96)] [service-discovery] [CSFUnified::Ucm90ConfigProviderWrapperImpl::authenticate] - Unable to get the UDS hosts from the UDS query: FAILED
[igretriever\Ucm90ConfigRetriever.cpp(65)] [service-discovery] [CSFUnified::Ucm90ConfigRetriever::retrieveConfigImpl] - resultCode FAILED_CONFIGURATION_ERROR
[igretriever\Ucm90ConfigRetriever.cpp(82)] [service-discovery] [CSFUnified::Ucm90ConfigRetriever::manageAuthenticateResultCode] - Ucm90 credentials will not be updated. They have not been used
[m90configflows\UcmRetrievalFlow.cpp(169)] [service-discovery] [CSFUnified::Ucm90ConfigRetrievalFlow::mapUcm90ResultCodeToServiceDiscoveryResult] - CUCM Result : Failed - CUCM connection error.
[\InternalNetworkUcmRetrievalFlow.cpp(44)] [service-discovery] [CSFUnified::InternalNetworkUcm90ConfigRetrievalFlow::getConfiguration] - Retrieval from cache was not successful. Returning result from server.
[ationdiscovery\DiscoveryLogUtils.cpp(53)] [service-discovery] [CSFUnified::DiscoveryLogUtils::LogServiceInformationVect] - *-----* DNS services found:
[vices\impl\DiscoveryHandlerImpl.cpp(462)] [service-discovery] [CSFUnified::DiscoveryHandlerImpl::evaluateServiceDiscoveryResult] - ServiceDiscoveryHandlerResult return code FAILED_UCM90_CONNECTION
[-diagnostics\src\DiagnosticsImpl.cpp(50)] [csf.diagnostics] [CSFDiagnostics::DiagnosticsImpl::AddRecord] - Add record task enqueued: Discovery Outcome
[pters\config\ConfigStoreManager.cpp(146)] [ConfigService-ConfigStoreManager] [CSFUnified::ConfigStoreManager::getValue] - key : [ManualConnectionSettin

[Nirmal Issac]

Hi Tanveer,

I understand that only a single user faces the issue. Can the same user try loging from a working PC from where another user is able to login? Does the user have 'Standard CCM user' role enabled? Could you share the complete Jabber PRT?

Regards

Nirmal Issac

[Tanveer Ahmad Mubsher]

the user can login at another pc just fine, the issue is not about logging in, the jabber is not able to connect to cucm, the only difference I could spot from logs is the cache thing that i higlighted

working jabber

[pl\ucm-config\UcmConfigQueryImpl.cpp(65)] [csf.config] [csf::ucm90::UcmConfigQueryImpl::UcmConfigQueryImpl] - using SRV Records
2016-09-20 15:22:22,263 DEBUG [0x00002cb4] [l\ucm-config\UcmConfigQueryImpl.cpp(117)] [csf.config] [csf::ucm90::UcmConfigQueryImpl::fetchXmlFileSet] - Retrieving user's UCM information. The operation is FETCH_USER_DATA

Failing Jabber

2016-09-20 14:54:53,933 INFO [0x00000ffc] [pl\ucm-config\UcmConfigQueryImpl.cpp(71)] [csf.config] [csf::ucm90::UcmConfigQueryImpl::UcmConfigQueryImpl] - using SRV Records
2016-09-20 14:54:53,933 DEBUG [0x00000ffc] [l\ucm-config\UcmConfigQueryImpl.cpp(123)] [csf.config] [csf::ucm90::UcmConfigQueryImpl::fetchXmlFileSet] - Retrieving user's UCM information. The operation is ONLY_USE_CACHE

[Nirmal Issac]

Hi Tanveer,

Based on my experience,  most commons reasons are-

a) Port block issue by Firewall/local PC Policy/Access list in the Switch

b) Issue with DNS/Incorrect resolving/incorrect values in etc host file

c) spaces in username

If you would send me a complete PRT, i will be able to isolate the issue. A corresponding packet capture will help me better.

[Tanveer Ahmad Mubsher]

attached is the log, 

it is not the firewall issue as I can talent port 8443 to cucm

also not a dns issue as everyone else can login

and not a username issue as this person can login to other pc,

i have already tried uninstalling and reinstalling the jabber

deleted the registry entries

[Nirmal Issac]

2016-09-20 14:54:37,977 INFO  [0x00000ffc] [etutils\src\http\CurlHttpUtils.cpp(1088)] [csf.httpclient] [csf::http::CurlHttpUtils::configureEasyRequest] - *-----* Configuring request #3 GET https://syd-cucm01.pscgroup.com.au:8443/cucm-uds/version

2016-09-20 14:54:45,955 INFO  [0x00000ffc] [ls\src\http\CurlAnswerEvaluator.cpp(115)] [csf.httpclient] [csf::http::CurlAnswerEvaluator::curlCodeToResult] - Request #3 got curlCode=[28] curl error message=[Operation timed out after 10015 milliseconds with 0 out of 0 bytes received] HttpClientResult=[CONNECTION_TIMEOUT_ERROR] fips enabled=[false]

2016-09-20 14:54:45,955 INFO  [0x00000ffc] [etutils\src\http\CurlHttpUtils.cpp(1088)] [csf.httpclient] [csf::http::CurlHttpUtils::configureEasyRequest] - *-----* Configuring request #4 GET https://syd-cucm02.pscgroup.com.au:8443/cucm-uds/version

2016-09-20 14:54:53,933 INFO  [0x00000ffc] [ls\src\http\CurlAnswerEvaluator.cpp(115)] [csf.httpclient] [csf::http::CurlAnswerEvaluator::curlCodeToResult] - Request #4 got curlCode=[28] curl error message=[Operation timed out after 10016 milliseconds with 0 out of 0 bytes received] HttpClientResult=[CONNECTION_TIMEOUT_ERROR] fips enabled=[false]

The HTTPs requests from the client towards CUCM are timing out. Could you try the below two URL's in a browser from the same PC and let me know if you are able to open it?

https://syd-cucm01.pscgroup.com.au:8443/cucm-uds/version

https://syd-cucm02.pscgroup.com.au:8443/cucm-uds/version

[Tanveer Ahmad Mubsher]

it gets me the cucm version

it is same from troubled pc and working pc

[Tanveer Ahmad Mubsher]

can you explain the below

Retrieving user's UCM information. The operation isONLY_USE_CACHE

why it is cache 

while for the workin user it is different

[csf::ucm90::UcmConfigQueryImpl::fetchXmlFileSet] - Retrieving user's UCM information. The operation isFETCH_USER_DATA

[Nirmal Issac]

The Jabber client stores the information received from CUCM/IM&P server in its cache. When Jabber is unable to retrieve a specific info from the CUCM, it checks the cache. In this case Jabber is checking its cache for the CUCM info.

I'm Checking the logs in detail. I will let you know if i find anything more.

[Jacob-Harris]

Nirmal,

We just randomly had 15 users pop up with these same errors. Presumably after a MS security patch was applied last night. Did you find a resolution to this issue? Thanks,

[Nirmal Issac]

Could you give a packet capture from the PC along with the PRT?

[anish.gupta11]

Hi,

I am running into the same issue. Were you able to find a solution for this??

Thanks!!

[Justin Hudspeth]

I also have this problem. 

[bogomiltsenev]

Hello.

Did you find a solution? I have the same problem with CUCM 12.0 and Jabber 12.0.