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Created by
anish.gupta11
in Contact Center
in Contact Center
02-11-2019
05:58 PM
02-11-2019
05:58 PM
Hi All,
Agents are getting certificate error when they go to Recordings tab that is integrated with AQM.
We recently upgraded our AQM to the lates version.
Once they accept the certificate it works fine but customer wants to remove that permanently.
I believe we need to consolidate the certificates, can someone help me on this.
Thanks in Advance!!
... View more
Labels:
Created by
anish.gupta11
in Contact Center
in Contact Center
11-01-2018
03:23 PM
11-01-2018
03:23 PM
I didn't need to restart the service. I was missing 'px' in the height that was causing the issue.
It's fixed and all working.
Thanks !!
... View more
Created by
anish.gupta11
in Contact Center
in Contact Center
10-25-2018
03:50 PM
10-25-2018
03:50 PM
Hi, Can anyone help on this
... View more
Created by
anish.gupta11
in Contact Center
in Contact Center
10-16-2018
05:05 PM
10-16-2018
05:05 PM
Hi, That didn't work. I have increased the height and restarted the service as well but no changes.
... View more
Created by
anish.gupta11
in Contact Center
in Contact Center
10-10-2018
10:08 PM
10-10-2018
10:08 PM
Hi,
Following is the content from XML file:
?xml version="1.0" encoding="UTF-8"?> <Module> <ModulePrefs title="Recording Controls" description="Recording Controls"> <Require feature="settitle" /> <Require feature="dynamic-height" /> <Require feature="pubsub-2" /> <Require feature="setprefs" /> </ModulePrefs> <Content type="html"> <![CDATA[ <!DOCTYPE html> <html lang="en"> <head> <meta http-equiv="X-UA-Compatible" content="IE=edge" /> </head> <!-- Styling --> <link rel="stylesheet" href="RecordingControls.css" type="text/css" /> <!-- jQuery 1.5 --> <script type="text/javascript" src="jquery-1.9.1.min.js"></script> <!-- Finesse Library --> <script type="text/javascript" src="finesse-10.0.1.js"></script> <!-- Gadget Business Logic --> <script type="text/javascript" src="EmbeddedWebApp.js"></script> <body> <div id="displayOut"></div> </body> <script type="text/javascript"> // initialize the gadget running the init handler defined in EmbeddedWebApp.js gadgets.HubSettings.onConnect = function () { var _prefs = new gadgets.Prefs(); var userId = _prefs.getString("id"); finesse.modules.EmbeddedWebAppGadget.init(window.location.protocol+"//10.192.247.233/cwfo/gadgets/RecordingControls.html?sender_id=" + userId + "&peripheral_id=1"); }; </script> </html> ]]> </Content> </Module>
I see that it's using 'RecordingControls.CSS' and it's contents are as following
/** * Default attributes for gadget body. */ body { background: none transparent; padding: 0px; } #displayFrame { width:100%; height:165; border: 1px solid; }
I changed height to 265 but no changes. Does it needs any service restart??
... View more
Created by
anish.gupta11
in Contact Center
in Contact Center
10-10-2018
05:06 PM
10-10-2018
05:06 PM
Hi,
I took the following from Cisco Finesse Administration-->Desktop Layout-->Finesse Layout XML
<finesseLayout xmlns="http://www.cisco.com/vtg/finesse"> <layout> <role>Agent</role> <page> <gadget>/desktop/gadgets/CallControl.jsp</gadget> <!-- The following Gadget is used for WebChat. It is *ONLY* supported with WebChat. If you are not using WebChat, then remove it. If you are using WebChat, include this Gadget in the Desktop Layouts used by Teams associated with chat CSQs. To include this functionality: 1) Remove these comments leaving the gadget <gadget>https://localhost/agentdesktop/gadgets/chatControl.xml</gadget> --> </page> <tabs> <tab> <id>home</id> <label>finesse.container.tabs.agent.homeLabel</label> <columns> <column> <gadgets> <gadget>/3rdpartygadget/files/Workflow/WorkflowScreenPop.xml</gadget> </gadgets> </column> </columns> </tab> <tab> <id>recording</id> <label>Recordings</label> <columns> <column> <gadgets> <gadget>/3rdpartygadget/files/RecordingControlsGadgetFinesseURL-10.5.1/RecordingControls.xml</gadget> </gadgets> </column> </columns> </tab> <tab> <id>myStatistics</id> <label>finesse.container.tabs.agent.myStatisticsLabel</label> <columns> <column> <gadgets> <gadget>https://localhost:8444/cuic/gadget/LiveData/LiveDataGadget.jsp?gadgetHeight=112&viewId=67D4371110000140000001080A4E5E6B&filterId=ResourceIAQStats.resourceId=loginId</gadget> <gadget>https://localhost:8444/cuic/gadget/LiveData/LiveDataGadget.jsp?gadgetHeight=420&viewId=5D411E8A10000140000000230A4E5E6B&filterId=AgentStateDetailStats.agentID=loginId</gadget> <gadget>https://localhost:8444/cuic/gadget/LiveData/LiveDataGadget.jsp?gadgetHeight=310&viewId=76D964AD10000140000000830A4E5E6F&filterId=AgentCSQStats.csqName=CL&compositeFilterId=AgentCSQStats.AgentIds.agentId=loginId</gadget> <gadget>https://localhost:8444/cuic/gadget/LiveData/LiveDataGadget.jsp?gadgetHeight=310&viewId=5C626F9C10000140000000600A4E5B33&filterId=ResourceIAQStats.resourceId=CL</gadget> </gadgets> </column> </columns> </tab> <tab> <id>salesforcefull</id> <label>SalesForce CRM</label> <columns> <column> <gadgets> <gadget>/3rdpartygadget/files/EmbeddedSFDC/EmbeddedSFDC.xml</gadget> </gadgets> </column> </columns> </tab> <tab> <id>manageCall</id> <label>finesse.container.tabs.agent.manageCallLabel</label> </tab> <!-- The following Tab and Gadget are used for WebChat. They are *ONLY* supported with WebChat. If you are not using WebChat, then remove them. If you are using WebChat, include this Gadget in the Desktop Layouts used by Teams associated with chat CSQs. To include this functionality: 1) Remove these comments leaving the tab and gadget 2) Replace all instances of "my-socialminer-server" with the Fully Qualified Domain Name of your SocialMiner Server. 3) [OPTIONAL] Adjust the height of the gadget by changing the "gadgetHeight" parameter. IMPORTANT NOTE: - In order for this Gadget to work, you must have performed all documented prerequisite steps. <tab> <id>manageChats</id> <label>finesse.container.tabs.agent.manageChatsLabel</label> <columns> <column> <gadgets> <gadget>https://my-socialminer-server/multisession/ui/gadgets/multisession-reply-gadget.jsp?gadgetHeight=430</gadget> </gadgets> </column> </columns> </tab> --> </tabs> </layout> <layout> <role>Supervisor</role> <page> <gadget>/desktop/gadgets/CallControl.jsp</gadget> <!-- The following Gadget is used for WebChat. It is *ONLY* supported with WebChat. If you are not using WebChat, then remove it. If you are using WebChat, include this Gadget in the Desktop Layouts used by Teams associated with chat CSQs. To include this functionality: 1) Remove these comments leaving the gadget <gadget>https://localhost/agentdesktop/gadgets/chatControl.xml</gadget> --> </page> <tabs> <tab> <id>home</id> <label>finesse.container.tabs.agent.homeLabel</label> <columns> <column> <gadgets> <gadget>/3rdpartygadget/files/Workflow/WorkflowScreenPop.xml</gadget> </gadgets> </column> </columns> </tab> <tab> <id>recording</id> <label>Recordings</label> <columns> <column> <gadgets> <gadget>/3rdpartygadget/files/RecordingControlsGadgetFinesseURL-10.5.1/RecordingControls.xml</gadget> </gadgets> </column> </columns> </tab> <tab> <id>salesforcefull</id> <label>SalesForce CRM</label> <columns> <column> <gadgets> <gadget>/3rdpartygadget/files/EmbeddedSFDC/EmbeddedSFDC.xml</gadget> </gadgets> </column> </columns> </tab> <tab> <id>teamData</id> <label>finesse.container.tabs.supervisor.teamDataLabel</label> <columns> <column> <gadgets> <gadget>/desktop/gadgets/TeamPerformance.jsp</gadget> <gadget>https://localhost:8444/cuic/gadget/LiveData/LiveDataGadget.jsp?gadgetHeight=310&viewId=7291DCB410000140000000890A4E5B33&filterId=ResourceIAQStats.resourceId=CL</gadget> <gadget>https://localhost:8444/cuic/gadget/LiveData/LiveDataGadget.jsp?gadgetHeight=310&viewId=728283C210000140000000530A4E5B33&filterId=ResourceIAQStats.resourceId=CL</gadget> <!-- The following Gadget is used for WebChat. It is *ONLY* supported with WebChat. If you are not using WebChat, then remove it. If you are using WebChat, include this Gadget in the Desktop Layouts used by Teams associated with chat CSQs. To include this functionality: 1) Remove these comments leaving the gadget <gadget>https://localhost:8444/cuic/gadget/LiveData/LiveDataGadget.jsp?gadgetHeight=310&viewId=F2F1FC17100001440000014E0A4E5D48&filterId=ChatAgentStats.agentId=CL</gadget> --> <!-- The following Gadgets are used for Predictive/Progressive/Preview Agent Outbound. To include this functionality: 1) Remove these comments leaving the gadget <gadget>https://localhost:8444/cuic/gadget/LiveData/LiveDataGadget.jsp?gadgetHeight=310&viewId=FD919FB9100001440000005D0A4E5B29&filterId=ResourceIAQStats.resourceId=CL</gadget> <gadget>https://localhost:8444/cuic/gadget/LiveData/LiveDataGadget.jsp?gadgetHeight=310&viewId=FD919FB510000144000000470A4E5B29&filterId=ResourceIAQStats.resourceId=CL</gadget> --> </gadgets> </column> </columns> </tab> <tab> <id>queueData</id> <label>finesse.container.tabs.supervisor.queueDataLabel</label> <columns> <column> <gadgets> <gadget>https://localhost:8444/cuic/gadget/LiveData/LiveDataGadget.jsp?gadgetHeight=310&viewId=C8E2DB1610000140000000A60A4E5E6B&filterId=VoiceIAQStats.esdName=CL</gadget> <gadget>https://localhost:8444/cuic/gadget/LiveData/LiveDataGadget.jsp?gadgetHeight=310&viewId=9A7A14CE10000140000000ED0A4E5E6B&filterId=VoiceCSQDetailsStats.agentId=CL&compositeFilterId=VoiceCSQDetailsStats.AgentVoiceCSQNames.agentVoiceCSQName=CL</gadget> <!-- The following Gadget is used for WebChat. It is *ONLY* supported with WebChat. If you are not using WebChat, then remove it. If you are using WebChat, include this Gadget in the Desktop Layouts used by Teams associated with chat CSQs. To include this functionality: 1) Remove these comments leaving the gadget <gadget>https://localhost:8444/cuic/gadget/LiveData/LiveDataGadget.jsp?gadgetHeight=310&viewId=E42ED788100001440000007B0A4E5CA1&filterId=ChatQueueStatistics.queueName=CL</gadget> --> </gadgets> </column> </columns> </tab> <tab> <id>manageCall</id> <label>finesse.container.tabs.supervisor.manageCallLabel</label> </tab> <!-- The following Tab and Gadget are used for WebChat. They are *ONLY* supported with WebChat. If you are not using WebChat, then remove them. If you are using WebChat, include this Gadget in the Desktop Layouts used by Teams associated with chat CSQs. To include this functionality: 1) Remove these comments leaving the tab and gadget 2) Replace all instances of "my-socialminer-server" with the Fully Qualified Domain Name of your SocialMiner Server. 3) [OPTIONAL] Adjust the height of the gadget by changing the "gadgetHeight" parameter. IMPORTANT NOTE: - In order for this Gadget to work, you must have performed all documented prerequisite steps. <tab> <id>manageChats</id> <label>finesse.container.tabs.supervisor.manageChatsLabel</label> <columns> <column> <gadgets> <gadget>https://my-socialminer-server/multisession/ui/gadgets/multisession-reply-gadget.jsp?gadgetHeight=430</gadget> </gadgets> </column> </columns> </tab> --> <!-- The following Tab and Gadget are for MediaSense. They are *ONLY* supported with MediaSense. If you are not using MediaSense, then remove them. If you are using MediaSense and wish to show Recording Management, then do the following: 1) Remove these comments leaving the tab and gadget 2) Replace all instances of "my-mediasense-server" with the Fully Qualified Domain Name of your MediaSense Server. IMPORTANT NOTE: - In order for this Gadget to work, you must have performed all documented prerequisite steps. <tab> <id>manageRecordings</id> <label>finesse.container.tabs.supervisor.manageRecordingsLabel</label> <columns> <column> <gadgets> <gadget>https://my-mediasense-server:8440/ora/gadget/MediaSenseGadget.xml</gadget> </gadgets> </column> </columns> </tab> --> </tabs> </layout> </finesseLayout>
... View more
Created by
anish.gupta11
in Contact Center
in Contact Center
10-10-2018
04:08 PM
10-10-2018
04:08 PM
Hi All,
I want to increase height for Finesse Recording Gadget as at present Finesse recording gadget requires agent scroll down to see status of pause and resume buttons. We are using QM for recording. Attached is the screenshot for your reference
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Labels:
02-25-2018
04:38 PM
Hi, I want to know voice CSQ Summary Report Snapshot is that live data or reflect data as an average.
We have a customer and the snapshot data is not getting refreshed. Therefore, this query.
I tried searching Cisco Documents but cannot get clear idea what they mean by that.
Please help.
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Labels:
Created by
anish.gupta11
in ATAs, Gateways and Accessories
in ATAs, Gateways and Accessories
02-04-2018
03:12 PM
02-04-2018
03:12 PM
Hi Nipu, it is AUSMONITOR 500W
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Created by
anish.gupta11
in ATAs, Gateways and Accessories
in ATAs, Gateways and Accessories
02-01-2018
07:42 PM
02-01-2018
07:42 PM
Hi, I have a SPA 122 and want to integrate third party PA system and has requirement that dial tone should not be present on the port. I have configured and registered SPA 122 but PA system does not works as it has a dial tone.
Any way to disable dial tone from the port.
... View more
01-31-2018
05:32 PM
Hi, We have an agent who can logon fine and take calls. But when user put himself to not ready state and try to put back in ready state. Finesse just hangs. User has to close the browser and login back.
We replicated the issue where finesse was working fine for other agents
Any Inputs??
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Created by
anish.gupta11
in IP Telephony and Phones
in IP Telephony and Phones
07-19-2017
04:43 PM
07-19-2017
04:43 PM
Hi,
I recently migrated from old cucm 9.x to New CUCM 10.x and also phones firmware was upgraded. I just saw an issue where my 8821 Cisco Wireless Phones lost their personal address book. I upgraded 8821 to the version sip8821.11-0-3SR1-1. Is that a bug or any solution how to restore lost contacts on the phone.
Thanks !!
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Created by
anish.gupta11
in IP Telephony and Phones
in IP Telephony and Phones
07-02-2017
11:51 PM
07-02-2017
11:51 PM
I tried ping from both sides and it's fine. Phones register fine on the subscriber. Yes, they can be pinged. No transcoder is being used.
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Created by
anish.gupta11
in IP Telephony and Phones
in IP Telephony and Phones
07-02-2017
10:14 PM
07-02-2017
10:14 PM
Hi All,
I have 2 clusters. Cluster1 -10.5
Cluster 2- 9.1.
I have Inter cluster trunk on both CUCM. Phones when call from cluster 2 to cluster 1 call fails and it gives error as 41- Temporary failure. On RL and Trunk has 'Run on all active nodes'.
Any suggestions or advise??
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Labels:
Created by
anish.gupta11
in IP Telephony and Phones
in IP Telephony and Phones
11-08-2016
08:16 PM
11-08-2016
08:16 PM
Thanks!! You are the CHAMP!!
... View more
02-09-2020
Hi Team,I configured SCCP gateway and registered to CUCM and all working
fine. FAX stops working int...
Created by
anish.gupta11
in Contact Center
02-11-2019
02-11-2019
Hi All, Agents are getting certificate error when they go to Recordings
tab that is integrated with ...
Created by
anish.gupta11
in Contact Center
11-01-2018
11-01-2018
I didn't need to restart the service. I was missing 'px' in the height
that was causing the issue. I...
Created by
anish.gupta11
in Contact Center
10-16-2018
10-16-2018
Hi, That didn't work. I have increased the height and restarted the
service as well but no changes.
Created by
anish.gupta11
in Contact Center
10-10-2018
10-10-2018
Hi, Following is the content from XML file: ?xml version="1.0"
encoding="UTF-8"?>
...
Created by
anish.gupta11
in Contact Center
10-10-2018
10-10-2018
Hi, I took the following from Cisco Finesse Administration-->Desktop
Layout-->Finesse Layout XML A...
10-10-2018
Hi All, I want to increase height for Finesse Recording Gadget as at
present Finesse recording gadge...
09-13-2018
Is there any way we can disable the DTMF tones to be heard by the agents
when the users presses the ...
Created by
anish.gupta11
in Unified Communications Infrastructure
05-02-2018
05-02-2018
Hi All, I am facing an issue with CUAC standard. Users are unable to add
new contacts to the non dir...
02-25-2018
Hi, I want to know voice CSQ Summary Report Snapshot is that live data
or reflect data as an average...
02-01-2018
Hi, I have a SPA 122 and want to integrate third party PA system and has
requirement that dial tone ...
01-31-2018
Hi, We have an agent who can logon fine and take calls. But when user
put himself to not ready state...
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| Date Registered | 08-01-2016 04:07 PM |
| Date Last Visited | 02-16-2020 08:03 PM |
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