07-17-2020 02:57 AM
Dear all,
A few days ago I saw that my phone services was not working on android phone.
I understand that jabber updated to 12.9
I removed it and installed 12.8 and now it is working.
I did not find anything special in 12.9 release notes.
My versions:
CUCM: 11.5.1.12900-21
IM&P: 11.5.1.12900-25
07-17-2020 07:00 AM
What troubleshooting did you do when it wasn't working?
07-18-2020 01:52 AM
The error is: Can not connect to CUCM server. Check your network settings.
07-18-2020 08:04 AM
That's just the error you saw, if you didn't review a PRT or server logs/traces there's no way to tell what happened.
07-18-2020 08:11 PM
07-31-2020 06:40 AM
I faced with almost the same issue.
Android - Jabber 12.9, Expressways - 12.6. Working awfull, eveng presence services won't come up. This matters only when you use MRA (expressways, outside your network) and Android-based devices. Apple devices work perfect. TAC reported that there is an issue with these versions. Workaround is to disable Apple push in jabber-config (meanwhile Apple devices continue to work as designed and Android devices accidently stat to work). But then - wait for new versions...
08-04-2020 08:48 AM
08-08-2020 10:09 PM
Hi ,
we have over 100K -Jabbers working on HCS ,with current CUCM 11.5.2.sux = 99% of the issues , it is hard to get the PRT logs from end users and lots of time wasted on this .
when I looked at the version 12.9 , it says you can remotely get PRT logs -for user related issues , would you be able to share the steps/process of getting the PRT logs remotely , also will this version of Jabbber works with CUCM 11.5.? to gather the PRT logs?
Thank you .
08-09-2020 04:06 PM
Jabber 12.9 RNs points to the documents where that info can be found, have you reviewed those docs?
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