Jabber 9.1.0 crash on call transfer

[2philipp-gantert]

Hi

Jabber for Windows 9.0.1 crash on call transfer when jabber is in deskphone mode.

the transfer itself works.

greetings Phil

[Muhammad Maqsood Mushtaq]

Hi Phil,

Thanks for reporting this crash. I am going to create a defect to track this. Do you have any other information regarding this crash that can be helpful in fixing this? Is it reproducible in your environment?

Thanks,

Maqsood

[Muhammad Maqsood Mushtaq · Accepted solution]

Please track this crash using defect id CSCud56886.

Thanks,

Maqsood

[2philipp-gantert]

Hi

I saw and it works now.

Thx Phil

Sent from Cisco Technical Support iPhone App

[cirber10_]

Hi,

It seems I have similar problem. In my case we use Cisco Jabber 10.5.4 registered with Cisco Unified Communications Manager 8.6.2.25900-8 and Finesse 11.0.1.10000-24.

After to transfer a call from Jabber to Jabber or Jabber to Cisco IP Communicator 8.6.2.0, the call es transfered correctly but Jabber crashes.

I have followed the steps of the document Jabber for Windows Crash Dump Analysis with the WinDbg Tool for determining the cause of the error and I have obtained the following results.

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*                                                                             *
*                        Exception Analysis                                   *
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Use !analyze -v to get detailed debugging information.

*** ERROR: Symbol file could not be found.  Defaulted to export symbols for PluginRuntime.dll -
*** WARNING: Unable to verify checksum for TelephonyPlugin.dll
*** ERROR: Symbol file could not be found.  Defaulted to export symbols for TelephonyPlugin.dll -
*** ERROR: Symbol file could not be found.  Defaulted to export symbols for wcl_dll.dll -
*** ERROR: Symbol file could not be found.  Defaulted to export symbols for JCFCoreUtils.dll -
*** ERROR: Module load completed but symbols could not be loaded for CiscoJabber.exe
*** ERROR: Symbol file could not be found.  Defaulted to export symbols for JabberUtils.dll -
*** ERROR: Symbol file could not be found.  Defaulted to export symbols for servicesframework.dll -
*** ERROR: Symbol file could not be found.  Defaulted to export symbols for ssleay32.dll -
*** ERROR: Symbol file could not be found.  Defaulted to export symbols for SystemService.dll -
*** ERROR: Symbol file could not be found.  Defaulted to export symbols for csfnetutils.dll -
*** WARNING: Unable to verify checksum for CommunicationsDeviceManager.dll
*** ERROR: Symbol file could not be found.  Defaulted to export symbols for CommunicationsDeviceManager.dll -
*** ERROR: Symbol file could not be found.  Defaulted to export symbols for ContactService.dll -
*** ERROR: Symbol file could not be found.  Defaulted to export symbols for SystemMonitor.dll -
*** ERROR: Symbol file could not be found.  Defaulted to export symbols for common_MD.dll -
*** ERROR: Symbol file could not be found.  Defaulted to export symbols for libglib-2.0-0.dll -
*** ERROR: Symbol file could not be found.  Defaulted to export symbols for log4cxx.dll -
*** WARNING: Unable to verify checksum for raurl.dll
*** ERROR: Symbol file could not be found.  Defaulted to export symbols for raurl.dll -
*** WARNING: Unable to verify checksum for JabraJabberPlugin.dll
*** ERROR: Symbol file could not be found.  Defaulted to export symbols for JabraJabberPlugin.dll -
*** ERROR: Symbol file could not be found.  Defaulted to export symbols for lucpcisco.dll -
*** ERROR: Symbol file could not be found.  Defaulted to export symbols for PLTJabberSA.dll -
*** ERROR: Symbol file could not be found.  Defaulted to export symbols for JabberSpokes.dll -
*** ERROR: Symbol file could not be found.  Defaulted to export symbols for enhanced-callcontrol_MD.dll -
*** ERROR: Symbol file could not be found.  Defaulted to export symbols for msgloop.dll -
*** ERROR: Symbol file could not be found.  Defaulted to export symbols for CupSoapC.dll -
*** ERROR: Symbol file could not be found.  Defaulted to export symbols for CUCMessenger.DLL -
*** ERROR: Symbol file could not be found.  Defaulted to export symbols for VoicemailService.dll -
*** ERROR: Symbol file could not be found.  Defaulted to export symbols for utiltp.dll -
*** ERROR: Symbol file could not be found.  Defaulted to export symbols for NetworkMonitor.dll -
*** ERROR: Symbol file could not be found.  Defaulted to export symbols for ConOI.dll -
*** ERROR: Symbol file could not be found.  Defaulted to export symbols for libgthread-2.0-0.dll -
*** ERROR: Symbol file could not be found.  Defaulted to export symbols for libgobject-2.0-0.dll -
GetUrlPageData2 (WinHttp) failed: 12002.
Probably caused by : ConversationWindowPlugin.dll ( conversationwindowplugin!DllCanUnloadNow+6136 )

Followup:     MachineOwner
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Do you think is the same bug?

Thank you in advance.

cirber10_