12-06-2012 09:41 AM - edited 03-17-2019 02:51 PM
Hi
Jabber for Windows 9.0.1 crash on call transfer when jabber is in deskphone mode.
the transfer itself works.
greetings Phil
Solved! Go to Solution.
12-06-2012 10:21 AM
12-06-2012 10:15 AM
Hi Phil,
Thanks for reporting this crash. I am going to create a defect to track this. Do you have any other information regarding this crash that can be helpful in fixing this? Is it reproducible in your environment?
Thanks,
Maqsood
12-06-2012 10:21 AM
12-13-2012 10:42 PM
Hi
I saw and it works now.
Thx Phil
Sent from Cisco Technical Support iPhone App
07-11-2016 03:48 AM
Hi,
It seems I have similar problem. In my case we use Cisco Jabber 10.5.4 registered with Cisco Unified Communications Manager 8.6.2.25900-8 and Finesse 11.0.1.10000-24.
After to transfer a call from Jabber to Jabber or Jabber to Cisco IP Communicator 8.6.2.0, the call es transfered correctly but Jabber crashes.
I have followed the steps of the document Jabber for Windows Crash Dump Analysis with the WinDbg Tool for determining the cause of the error and I have obtained the following results.
*******************************************************************************
* *
* Exception Analysis *
* *
*******************************************************************************
Use !analyze -v to get detailed debugging information.
*** ERROR: Symbol file could not be found. Defaulted to export symbols for PluginRuntime.dll -
*** WARNING: Unable to verify checksum for TelephonyPlugin.dll
*** ERROR: Symbol file could not be found. Defaulted to export symbols for TelephonyPlugin.dll -
*** ERROR: Symbol file could not be found. Defaulted to export symbols for wcl_dll.dll -
*** ERROR: Symbol file could not be found. Defaulted to export symbols for JCFCoreUtils.dll -
*** ERROR: Module load completed but symbols could not be loaded for CiscoJabber.exe
*** ERROR: Symbol file could not be found. Defaulted to export symbols for JabberUtils.dll -
*** ERROR: Symbol file could not be found. Defaulted to export symbols for servicesframework.dll -
*** ERROR: Symbol file could not be found. Defaulted to export symbols for ssleay32.dll -
*** ERROR: Symbol file could not be found. Defaulted to export symbols for SystemService.dll -
*** ERROR: Symbol file could not be found. Defaulted to export symbols for csfnetutils.dll -
*** WARNING: Unable to verify checksum for CommunicationsDeviceManager.dll
*** ERROR: Symbol file could not be found. Defaulted to export symbols for CommunicationsDeviceManager.dll -
*** ERROR: Symbol file could not be found. Defaulted to export symbols for ContactService.dll -
*** ERROR: Symbol file could not be found. Defaulted to export symbols for SystemMonitor.dll -
*** ERROR: Symbol file could not be found. Defaulted to export symbols for common_MD.dll -
*** ERROR: Symbol file could not be found. Defaulted to export symbols for libglib-2.0-0.dll -
*** ERROR: Symbol file could not be found. Defaulted to export symbols for log4cxx.dll -
*** WARNING: Unable to verify checksum for raurl.dll
*** ERROR: Symbol file could not be found. Defaulted to export symbols for raurl.dll -
*** WARNING: Unable to verify checksum for JabraJabberPlugin.dll
*** ERROR: Symbol file could not be found. Defaulted to export symbols for JabraJabberPlugin.dll -
*** ERROR: Symbol file could not be found. Defaulted to export symbols for lucpcisco.dll -
*** ERROR: Symbol file could not be found. Defaulted to export symbols for PLTJabberSA.dll -
*** ERROR: Symbol file could not be found. Defaulted to export symbols for JabberSpokes.dll -
*** ERROR: Symbol file could not be found. Defaulted to export symbols for enhanced-callcontrol_MD.dll -
*** ERROR: Symbol file could not be found. Defaulted to export symbols for msgloop.dll -
*** ERROR: Symbol file could not be found. Defaulted to export symbols for CupSoapC.dll -
*** ERROR: Symbol file could not be found. Defaulted to export symbols for CUCMessenger.DLL -
*** ERROR: Symbol file could not be found. Defaulted to export symbols for VoicemailService.dll -
*** ERROR: Symbol file could not be found. Defaulted to export symbols for utiltp.dll -
*** ERROR: Symbol file could not be found. Defaulted to export symbols for NetworkMonitor.dll -
*** ERROR: Symbol file could not be found. Defaulted to export symbols for ConOI.dll -
*** ERROR: Symbol file could not be found. Defaulted to export symbols for libgthread-2.0-0.dll -
*** ERROR: Symbol file could not be found. Defaulted to export symbols for libgobject-2.0-0.dll -
GetUrlPageData2 (WinHttp) failed: 12002.
Probably caused by : ConversationWindowPlugin.dll ( conversationwindowplugin!DllCanUnloadNow+6136 )
Followup: MachineOwner
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Do you think is the same bug?
Thank you in advance.
cirber10_
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