Jabber 9.6.0 photo

[shiblyibrahim]

  Hey giuys,

i have seend multiple forum topics but no resolution. I would like help on this after upgrading jabber to 9.6.0 the photos are not being retrieved.

Had anyone experienced this issue and resolved it. Any help will be appreciated.

I checked the the doc for 9.6.0 and its no different to the previous versions

http://www.cisco.com/en/US/docs/voice_ip_comm/jabber/Windows/9_6/InstallConfig/JABW_BK_CDFE9752_00_installation-and-configuration.pdf

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Shibly Ibrahim

[Chris Deren]

Where are your pictures sourced from? AD or web server? Can you provide snippet of your jabber-config.xml?

Chris

[shiblyibrahim]

Hey,

Thanks for the quick response

its from a web server. please fine attached.

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Shibly Ibrahim

[Chris Deren]

Config looks good, can you browse to http://192.168.212.4:8888/sAMAccountName.jpg with username instead of sAMAccountName to see if you can reach it?

Also, can you delete the DirectoryRSCache file and Photo Cache folder content under AppData\Local\Cisco\Unified Communications\Jabber\CSF?

Lastly can you run wireshark on the PC to see if it is attempting to go to the web server?

Also, here is similar thread that may help:

https://supportforums.cisco.com/thread/2261051?tstart=0

Chris

[shiblyibrahim]

Hey Chris,

Thanks.

Let me try that,

It defnitely accessing the webserver since the tab icons are working.

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Shibly Ibrahim