jabber cannot connect to phone service

[baselzind]

my voice environment have the following:

cucm 11.5.1.29

IM&P 11.5.1

expressway-E 8.10

video communication service control 8.10

im trying to get jabber up and running but i can only log into it from outside and start chat service but phone service wont start , even though i added cucm on the "video communicatio service control" and it is showing active , also jabber is working from inside the network , please help

[fuhdan]

Hi

So Jabber phone service is not working with MRA right? Are all the requested ports open on the firewall according to the MRA deployment guide?

https://www.cisco.com/c/dam/en/us/td/docs/voice_ip_comm/expressway/config_guide/X8-10/Mobile-Remote-Access-via-Expressway-Deployment-Guide-X8-10.pdf

check page 50. 

Are the status OK on the expressway c System --> Unified Communications Page?

[baselzind]

it turns the out the problem is simple yet easily overlooked , tcp is disabled by default in version 8.10 on vcs-control , when enabled phone services simply came up thankfully.

[fuhdan]

lad to hear that you could solve the issue.

Please mark the post as solved.

Cheers Daniel

[cae_technology]

Please can you share how you did this, thanks