Jabber Home Wifi Connect Issue

[schmoozer101]

I have an issue with Jabber whereby I can log in to Jabber on iPhone via WiFi (e.g. hotel, at work) but not at home. I get an error "Cannot recognise your service domain". Does anyone know why I would only have this issue at home (where I need to do most of my video calls)? Thanks

[Dennis Mink]

So are you using Jabber Mobile? or are you using Jabber through a VPN?

cheers

Please rate if useful.

[schmoozer101]

I am using Jabber mobile app

thanks

[Joe Vallender]

Could be your home WIFI router isn't set up to forward the traffic back to your device properly.

[Sushant Sharma]

this issue looks like a DNS because cannot recognize service domain means your jabber client is not hitting Expressway-e-server.

check in command prompt below commands.

C:\Users\sushants>nslookup

 vcse.domain.com (use your domain name)
( it will show your public Ip)
Name: vcse.domain.com
Address: X.X.X.X

then check srv records :

> set type=srv
> _collab-edge._tls.domain.com

it will show you 8843 port and be pointing to your expressway-server 

( if you are not able to resolve mentioned a and SRV records change your DNS setting manually and add global DNS server  8.8.8.8 and try again jabber will work .)

[Dennis Mink]

check your SRV records and see if they can be resolved through your home network

[Jakub Stroinski · Accepted solution]

Sounds like a DNS issue

Open a command prompt on your computer

Type

nslookup

set type=srv

_collab-edge._tls.[your jabber domain] (i.e. _collab-edge._tls.cisco.com)

It should resolve to your Expressway's address. If you get a non-existent domain error it is a DNS issue.

Now try forcing Google's DNS

Type

server 8.8.8.8

Run the command again

_collab-edge._tls.[your jabber domain] (i.e. _collab-edge._tls.cisco.com)

Verify that it resolves now. If it does, modify the DNS in your router to one like Google and try again. You can also manually force a DNS in your Wifi settings on your iPhone