Whenever an incoming call comes in jabber i get only 2 option answer and reject, i dont get any option such as reply with chat, i have seen a demo video where they have shown a incoming call coming where the users decline with a chat message instead of direct reject.
To do that (chat response), you need integration with Cisco Unified Presence, that is your case?
If you have just the Call Manager service then this behavior is normal.
For this to work, Jabber must be able to find a user that matches the calling number as-is or post-transformation using a Directory Lookup Rule. Note that this is an LDAP/UDS query, not a local search of your contact list!
Here's how it works:
My jabber are working with default config.xml file, now to achieve the above what are the steps i have to take,
can you guide me through the procedure to achieve the above.
alternatively you could use the "Phone Number Mask" parameter in the Jabber Config XML file. See chapter "Phone Masks" in this document for more specific information: