Jabber install removes MS Teams presence in Microsoft Outlook

[pvarenholt]

Installing Jabber 14.0.4.

Presence was set to jabber after install.

I've gone to the registry key and set DefaultIMProvider to "Teams"

Still cannot see presence in MS Outlook.

ANy ideas on this.

Client is running on Windows 10 with MSO 365.

Thanks,

Paul.

[Roger Kallberg]

You should look at installing Jabber with a switch set on the installation. This has been asked many times. Use the search functionality in the community.

[Roger Kallberg]

This document outlines what switches that’s are available. Specifically it’s the CLICK2X switch you’d want to look at.

[pvarenholt]

Thanks for your response.

I am aware of that install switch however, still have some users that lose the Teams integration.

Paul.

[lfulgenzi]

Did you ever get this resolved? 

it was my understanding that the last app to be installed would take over the protocol handlers.  

to fix this, you’d need to make registry changes to flip the protocol handlers back to teams.  

[robert1rcr]

Hello,

I just recently encounter this with one of my clients. Any instructions on what HKEYS to change?

Thanks