Jabber iPhone App does not ring while in the background

[iptsupport]

Hello, I  have an issue with Cisco Jabber on my iPhone.

When I close all the applications and receive a Jabber call, it doesn't ring.

I check in android it is ringing.

my CUCM is 12.5

any idea?

[Nithin Eluvathingal · Accepted solution]

You need to enable push notification to make this working.

https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cucm/push_notifications/cucm_b_push-notifications-deployment-guide.html

[b.winter]

@Nithin Eluvathingal I wonder how often this "problem" will come up again in the forum?

[Ibrahim AlQumairi]

For more reference about how to activate Push Notification Service Please see the below video:

https://www.youtube.com/watch?v=6yo1eADIGTw