Jabber iPhone Photo via LDAP does not display

[Michael Meyer]

Hi Guys

CUCM 8.6

CUPS 8.6

Jabber for Windows 9.2

Jabber for iPhone 9.1

CUCM and CUPS integrated with MS Windows AD. We have populated the AD attribute "thumnailPhoto" in AD for all staff.

By default Jabber for Windows is displaying photos correctly in the directory. CUPS has valid LDAP configuration. iPads etc can see and view the directory OK. However on the iPhone the photo does not display.

CUCM Config:

Enable LDAP User Authentication	enabled
LDAP Username	CUPSLDAPUser@domain.internal
LDAP Password	password
LDAP Server	server:3269
Enable LDAP SSL	enabled
LDAP Search Base	DC=domain,DC=internal
LDAP Field Mappings	mainPhoneNumber=ipPhone
LDAP Photo Location	photo=thumbnailPhoto

I have also populated jpegPhoto as well and leaft "LDAP Photo Location" empty too. But still does not display the pictures.

Since I am returning directory results I would not have thought there is a credential issue.

Does anyone have ideas?

Cheers

Mike

[Michael Meyer]

Did some further reading and it says that the ldap attribute 'thumbnailphoto' is not indexed and as a result can only be accessed via TCP. Have disabled SSL and moved the port to 389.

Still no improvement.

[Dennis Mink]

Do you directory lookup work at all?  Or is it just the thumbnails that do not display?

what happens if you connect to EDI using port 3268  (set in the LDAP server configuration in CUPS?)

=============================
Please remember to rate useful posts, by clicking on the stars below. 

=============================

[Michael Meyer]

Directory lookup work fine, just the picture does not display. Have not tried 3268, I am not sure of the implication of the change, documentation does not mention a great deal.

[Michael Meyer]

Have now tried port 3268. This has not helped, can lookup directory OK but still no pictures.

[STEFAN CHRISTEN]

We have Jabber with WebEx Connect (Off-Prem) and with Jabber 9.1 all contact photos (from WebEx Connect cloud) are shown. When I upgrade to 9.2.0 or 9.2.1 almost all contact photos are gone. I think 9.2 has some issues with the contact photos.

Have you tried your setup with Jabber for Windows 9.1? If that works it's probably not a configuration issue.