Collaboration Applications

Hi,  I can't see another participants even though they are with their video-on. Also, they can't see me even though I have my video-on. I am able to listen and be heard.I think this is related to another problem: I am not able to share my screen nor ...

Hi, we have a certificate issue where Cisco Jabber wants to verify the certificate chain but missing the intermediate certificate. It's a CA signed certificate so the root certificate is installed by most of the operating system vendors. The access w...

Hello All, Wondering if any of you out there have had issues with deploying the enhanced tracking in CUCM 12.5, that enables call manager to track Jabber desktop (CSF) clients via the wireless access points. I believe I have this mostly working.  The...

I have a customer who is using Extension Mobility at the office and during the pandemic installed MRA and had users take these phones home and continued to use Extension Mobility (EM) at home to login and access their profile through MRA.  The custom...

     Hello Cisco Community,I found out a weird problem when troubleshooting a Unified Collaboration System of an enterprise, that only a single 7965 IP phone can access the voice mail system (which shows the configuration is legit, we even reconfigur...

CER 12.5On the Access Point Details page (opened when you choose ERL Membership > Access Points).the Import Button is missing.In the CER admin GUIDE it is mentionned that we can export and import Access Point csv files. Only the Export icon there.the...

Our Jabber clients are now starting to say that they can't connect to the server, and when I try to view the services I see connection to the server cannot be established(certificate exception).Any ideas on what i'm looking for?

Dear All,I just used the LDAP filter in CUCM to synchronise the IPPhone field. Only users can be synced with ipPhone.When we search for users in the 7800,8800 series phones, we get the name and IPPhone field there is option to place call. However, in...

Installing Jabber 14.0.4.Presence was set to jabber after install.I've gone to the registry key and set DefaultIMProvider to "Teams"Still cannot see presence in MS Outlook.ANy ideas on this.Client is running on Windows 10 with MSO 365.Thanks,Paul.

I had my auto update server for 14.0.0 working without issue.  I upgraded the .xml file and loaded the appropriate software for 14.0.1.The update is working for some machines and not others.For the ones it is not working I have found the following.  ...

I recently set up a trunk between Expressway C and a third party gatekeeper. I am finding that users who access the CMS through the expressway "Zone", when they try to access an active space ID, where there are other participants from Cisco world, t...

Running CUCM 12.5.1 & Jabber 14.0.4Is there any point in setting primary extension?We have UCCE 12.x and our ACD extensions will be on line one for users and DID / personal line on line 2.Does this Primary Extension serve any purpose and if so how?Th...