Jabber - will not start when user logs into computer

[Shaun_a_Bell]

Windows 10 Install Jabber select option Settings > General > start Cisco Jabber when my computer starts

reboot computer.

Computer starts, - login

but Jabber is not showing as started.

Check windows Startup items and Cisco Jabber is there and is enabled.

This is the situation for all user the option does nothing.

tried with Jabber version 12.7 and 12.8

[Vaijanath Sonvane]

Hi,

If you have selected "Start Cisco Jabber When My Computer Starts" then it should work. Also, have you tried using 

"Start_Client_On_Start_OS" options parameter in jabber-config.xml file.

<?xml version="1.0" encoding="utf-8"?>
<config version="1.0">
 <Options>
   <Start_Client_On_Start_OS>true</Start_Client_On_Start_OS>
 </Options>
</config>

[Shaun_a_Bell]

Hi Yes,

The item is ticket. and when I look at the startup items for Windows Jabber appears. but is not running as a windows process.

that I can task switch to.

Where is that xml file located and I can check that.

is it possible that a we could have

a) antivirus that blocks - if so what folder or file exclusions should add, 

b) group policy that is not allowing the change, or service from running.

Anything you can point me at would be of great help.

There must be a list of what is needed to be enabled / allowed on the machine for autostart to work correctly.

Thanks Very much

Shaun 

[cmendes]

the problem with the automatic update feature is the end user need admin rights. and by silent unattended install the problem we face is the update closes the jabber process and after the update it wont relaunch the process automatically so people wont notice jabber is closed...

[Roger Kallberg]

Please do not ask the exact same question on multiple posts.

https://community.cisco.com/t5/collaboration-applications/how-to-enable-auto-startup-for-cisco-jabber-as-soon-as-os-start/td-p/2896852/page/2

https://community.cisco.com/t5/collaboration-applications/jabber-will-not-start-when-user-logs-into-computer/m-p/4105429

https://community.cisco.com/t5/ip-telephony-and-phones/jabber-automatic-startup/m-p/3782013

https://community.cisco.com/t5/ip-telephony-and-phones/how-to-upgrade-cisco-jabber-for-the-whole-enterprise/m-p/4514163