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Microsoft Teams meeting with Cisco Jabber open causes audio issues

Rene Mueller
Contributor
Contributor

Hi,

we have Jabber for Windows 12.9 running on our client computers and we use Jabra (Evolve) USB Headsets. Now we also use Microsoft Teams for web conferencing and p2p calls.

 

It happens from time to time, that when a user is in a MS Teams web conferenece and a call is coming in through Jabber, that the call will be accepted automatically without any user interaction. If this happens, you have both, MS Teams audio and Jabber audio at the same time via your Headset. It can also happen vice versa, that you on a Jabber call and another call via MS Teams comes in that the computer automatically picks up the Teams call and end the Jabber call without user interaction.

 

Sadly, we cannot reproduce this issue.

 

Is someone out there who is experiencing the same issue and might have an answer to this problem?

1 Accepted Solution

Accepted Solutions

Rene Mueller
Contributor
Contributor

We just found out that it is the Jabra Headset we are using! With some oder models we can reproduce the issue. Some newer models are working fine. Maybe we can fix this with a firmware update. There is also a difference in the headset itself, some are Microsoft certified, some are Cisco certified. 

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5 Replies 5

Rene Mueller
Contributor
Contributor

Nobody is using both Tools and having any issues?

We’re using both of these, but haven’t seen the issue you describe.



Response Signature


Are you using telephony services in both tools?

Yes, albeit in Teams limited to internal calls.



Response Signature


Rene Mueller
Contributor
Contributor

We just found out that it is the Jabra Headset we are using! With some oder models we can reproduce the issue. Some newer models are working fine. Maybe we can fix this with a firmware update. There is also a difference in the headset itself, some are Microsoft certified, some are Cisco certified. 

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