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Re: Reset Cisco Jabber fails to reset Jabber

Oh I see. I misread your last comment. Never mind
Do have SSO enabled
Also try deleting the cache folder Jabber under C:\Users\\AppData\Local\Cisco\Unified Communications\
Exit Jabber and delete the folder.
Restart Jabber

Hope this Helps

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Re: Reset Cisco Jabber fails to reset Jabber

Another reason to consider alternatives to Cisco products. We've already replaced all our WCS wireless infrastructure and our ASAs - next in line will be our first L2 closet migration to Cumulus Networks. Eventually hope to replace ALL Cisco IPT infrastructure.

Re: Reset Cisco Jabber fails to reset Jabber

I'm running the latest version of Jabber: Version Build 277406 

I've uninstalled, rebooted my PC, deleted both C:\Users\<user>\AppData\Local\Cisco\Unified Communications\Jabber 
and C:\Users\<User>\AppData\Roaming\Cisco\Unified Communications\Jabber.  


Nothing I can do will make the cached username disappear from the Jabber login screen after reinstalling Jabber. 


Re: Reset Cisco Jabber fails to reset Jabber

I also had this problem. I removed all data folders, uninstalled, reinstalled, installed the latest build, etc... Kept getting prompted to reset the password.


Ran the below command (suggested above):


msiexec.exe /i CiscoJabberSetup.msi CLEAR=1 UPN_DISCOVERY_ENABLED=false


Same issue. I then became frustrated and forced it to reset 6 times rapidly... and this resolved the problem.


Sweet! Thanks Cisco! 


Rising star

Re: Reset Cisco Jabber fails to reset Jabber

Press shift control D and look at the UPN line in the diagnostics to see if it is enabled or disabled. There’s no voodoo to this. 


If if it says enabled you need to have CLEAR=1 when you rerun the MSI to clear the bootstrap along with setting UPN_DISCOVERY_ENABLED=FALSE. 


Look there and know for sure. The client populates it apparently only from that , or from your corporate email entered into it at startup. To the best of my knowledge there is no other way for this to occur. 


Re: Reset Cisco Jabber fails to reset Jabber



please use the attached file, which simply delete all cache files on your machine.

the code of the bat file:


taskkill /IM CiscoJabber.exe /f
timeout 1
rmdir /s /q "%appdata%\Cisco\Unified Communications"
rmdir /s /q "%localappdata%\Cisco\Unified Communications"
"%ProgramFiles(x86)%\Cisco Systems\Cisco Jabber\CiscoJabber.exe"

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