Reset Lost Admin Password Cisco Telepresence Virtual Server

[joeharb]

Does anyone have any information on password recovery for the admin account of a Cisco Telepresence Virtual Machine deployment?  I have found information that booting to the ISO could allow for pwrecovery but I can't find anything but OVA's.

Please advise,

Joe

[b.winter]

I could imagine, that you only need any ISO. Just to "prove", that you have access to the VM-settings and not being a remote attacker, trying to change the password via CLI.

So, I probably just asks you to bind an ISO, click something and then asks you to remove the ISO again.

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[joeharb]

Thanks for the response...I am still trying to find some type of procedure for password recovery and I am not having much luck...

Does anyone have knowledge of the procedure or a document I could use?

[Maren Mahoney]

The only way I know to reset the passwords on a TPS VM is the "reset_config" command. It will reset all admin and user passwords, but will also reset the local configuration and keys. If you still have your keys and a relatively recent backup, you should be able to recover. I'd shut and snap before trying it, though.

Maren