Spark Hybrid Call Connect unable to create CTI Remote

[joeharb]

We are working on deploying Spark Hybrid and if we have the call connector setup to automatically create the CTI Remote profile we get the following error when provisioning a user:

Call connector is unable to create a CTI Remote Device in Unified CM.

If we set it manual and create the device the message changes to the Spark SIP URI is assigned to a different user.  I have rebooted/disabled/enable the connector several times.  Call Aware shows Activated for the user...

Thanks in advance,

Joe

[keglass]

Joe,

I recommend you post this to the Cisco Partner Spark space for more appropriate information and feedback.

Spark

Please post back if you would like me to move this thread to that space.

Kelli Glass

Moderator for Cisco Customer Communities

[Jakub Stroinski]

Does the user you are assigning the RD to have mobility enabled on their end user profile?