11-05-2024 07:56 AM
Recently, our Unity Connection stopped syncing with emails.
Odd, it has been working for years.
First, we reset password for the account being used. Still no worky.
Second, we realized the application certificate had expired. Regenerated Certificate, reset password again (making sure not to use any funny characters)... but still not working. (New Secret ID and Secret implemented)
(Passwords expire every 1 year, certificates every 2 years apparently)
Third, Does the account have all the permissions? Sure looks like it.
Fourth, wanted to make sure the "Application Impersonation" role was still enabled on the account.
But we get this error now...
New-ManagementRoleAssignment: |Microsoft.Exchange.Management.RbacTasks.ManagementRoleDeprecatedException|Error: deprecated; The management role "ApplicationImpersonation" is in the process of being deprecated. New role assignments referring this role aren't allowed.
Application Impersonation is being deprecated by Microsoft, and accounts can't get the assignment after May 2024.
I am not even sure I will be able to start from scratch, if I can't add Application Impersonation to a new account.
Thoughts, anybody?
Unity Connection: Version 12.5.1.14900-45
Solved! Go to Solution.
02-06-2025 06:57 AM
The solution for this was that we had the Application ID incorrect.
Once the correct Application ID was entered - it worked fine. The Application ID, although it hadn't changed, had become corrupted in the process.
Silly errors really.
11-05-2024 07:58 AM
I think I just discovered my own solution...
According to @Roger Kallberg an Upgrade is required...
https://community.cisco.com/t5/collaboration-applications/removal-of-applicationimpersonation-role-in-ms-exchange/td-p/5034881
11-05-2024 08:23 AM
The recommendation would be to upgrade to v15 as soon v14 will be sunset and your version currently used is already sunset.
11-05-2024 09:26 AM
Roger, the BUG reported below, says that I can upgrade to 12.5 SU8 -
We're not upgrading to 15 until next summer. Do you know if 12.5 SU8 will repair the functionality until upgrade to 15?
11-05-2024 10:13 AM
It was years ago since I had hands on experience with anything related to v12.5, so I have no firsthand experience with that version. As the bug note lists it as fixed I would assume that it would work.
11-05-2024 09:25 AM
And there is a Bug reported ; CSCwm41395
Unity Connection (CUC) with Office365, voicemail stored in CUC will not sync with Exchange (Outlook)
https://bst.cisco.com/bugsearch/bug/CSCwm41395?rfs=qvred
02-06-2025 06:57 AM
The solution for this was that we had the Application ID incorrect.
Once the correct Application ID was entered - it worked fine. The Application ID, although it hadn't changed, had become corrupted in the process.
Silly errors really.
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