UNTRUSTED CERTIFICATE WARNING FOR ALL JABBER USERS

[Jon Clark1]

Our client has an issue with Jabber certificates where people have a warning about an untrusted certificate when they login to Jabber (screenshot attached) . They would like all new certificates installed across the presence and voice servers that will be trusted by all of their computers. They have a CA that can generate the certificates when needed. Is there a quick fix?

JJ

[Jaime Valencia]

There is a whole chapter in the Jabber documentation dedicated to certificates that addresses all this, have you reviewed it???

If you haven't, I suggest you review it, in a nutshell, you need to deploy those certs to the computers to avoid the warning.

[Jon Clark1]

Thanks Jaime. Sorry I'm new to troubleshooting Jabber.  Would you happen to have a URL pointing to that documentation?

Thx

JG

[Jaime Valencia · Accepted solution]

As you don't mention version, all info is here:

http://www.cisco.com/c/en/us/support/unified-communications/jabber-windows/products-installation-guides-list.html

[Jon Clark1]

Thank you kindly Jaime!  Hopefully I can find what I'm looking for.

[Jon Clark1]

Jaime,

Please check out the pics attached.  Its from the deployment guide. (I just chose one. No specific version in mind).

Did you ever fix the problem I'm having by issuing a Tomcat cert to all the PC's like the screenshots are suggesting?  Could other certs cause the same problem (like xmpp cert having an unfulfilled CSR pending)?

Thanks

JC