07-14-2020 07:14 AM
Hi,
Things are changing rapidly, I had a question for licensing an upgrade from 11.x to 12.5.
1. CUCM data sheet states that Upgrade Order (for customers without SWSS) to use UCL-UCM-UPG-K9. But it is not stating what SKU is needed for those customers that have SWSS, is it the same one just Cisco has not updated the datasheet?
Thanks in advance.
T.
07-14-2020 07:25 AM
If you have Valid SWSS you can request upgrade license through Product Upgrade Tool( expiring soon) or the new portal My Cisco Entitlement.
07-14-2020 07:56 AM
07-14-2020 08:45 AM
Yes. For upgrades with SWSS you need to use PUT or MCE.
07-14-2020 08:56 AM - edited 07-14-2020 09:15 AM
So, no BOM creation is needed with the SKUs and so on?
Edit: And it is done only by the customer? No partner in the middle for doing it on CCW?
07-14-2020 09:40 AM - edited 07-14-2020 09:45 AM
07-19-2020 06:10 PM
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