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User without Softphone Capabilities logged in via IM&P - On which end Device?

Jonathan Galvez
Level 1
Level 1

Hi all,

 

is there a way to find, where a user is logged-in, when he only has Presence/Chat capabilities?

 

Regards, 

 

Jonathan

1 Accepted Solution

Accepted Solutions

Jonathan Galvez
Level 1
Level 1

Hi all,

 

I could partial solve the request with the following query on IM&P:
run pe sql ttlogin select * from clientsessions

 

It listed the version and then I could know which Device is used.

 

Many thanks for your answer and best wishes

 

Jonathan

View solution in original post

6 Replies 6

Ratheesh Kumar
VIP Alumni
VIP Alumni

hi there

 

I guess you can achieve this by 

           1. Export the logged in Jabber users using query from CLI, and then

           2. Export Users will all details and match with it.

Also you could try the logged in device report option under the device > Phone as well. 

 

http://benmorgan.com.au/blog/displaying-logged-in-users-and-their-devices-using-cucm-shell/

https://community.cisco.com/t5/collaboration-voice-and-video/collecting-jabber-reports/ta-p/3995188

https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cucm/bat/11_5_1/CUCM_BK_B4FA1139_00_bulk-administration-guide_1151/CUCM_BK_B4FA1139_00_bulk-administration-guide_1151_chapter_010100.pdf

 

 

 

Hope this Helps

Cheers
Rath!

***Please rate helpful posts and if applicable mark "Accept as a Solution"***

 

 

Hi Rath,

 

I do not think, it would help me cause the user has no device on CUCM. The CUCM doesn't know nothing about the end device, cause this is not registered with the CUCM. The user is just logged-in on a device via IM&P and I just want to know at which device (jabber for Iphone, Windows...)

Maybe it is not possible to get it, just want to be sure

 

Regards,

Jonathan

Hi Jonathan, you can extract the _version_ by using the collaboration solutions analyzer tool available here:

https://cway.cisco.com/csa/

The about page describes how to use it to get versions from the premise IMP tool.

From there you'd have to try and line that up with version numbers you do know, by looking at build numbers and maybe other customers in your org running Jabber where you can see them in subscriber registration logs or similar.

 

If you're using MRA, you can see token holders with a user agent under MRA statistics. I'm assuming that the auth flow is where the user agent comes from, so you'd possibly be able to look there for the user ID to see what they're asserting they're running.

 

That detail maybe is available from some other involved system if you're using single sign on.

 

 

Hi Adam,

 

will try that, many thanks for your help!

 

Regards, Jonathan

Ratheesh Kumar
VIP Alumni
VIP Alumni

Gotcha...sorry dont have a IMP server handy to check this. But I would say to reachout to TAC if they can run some queries from CLi for you. Just a thought 

 

Hope this Helps
 
Cheers
Rath!
 
***Please rate helpful posts and if applicable mark "Accept as a Solution"***
 

Jonathan Galvez
Level 1
Level 1

Hi all,

 

I could partial solve the request with the following query on IM&P:
run pe sql ttlogin select * from clientsessions

 

It listed the version and then I could know which Device is used.

 

Many thanks for your answer and best wishes

 

Jonathan

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