Re: Volume Issues

garboid1 · ‎03-23-2025

I used Cisco jabber on windows 10. I use a wireless headset. When I make a call and the other person answers they are very quiet even though volume is 100. If I use the volume icon I then slide the volume down and all of a sudden they become louder. They also struggle to hear me. I have 3 headsets all new. If I make a call in Teams I have no issues only in jabber. Does any know what would cause this problem. Thanks.

Rich R · ‎03-23-2025

moved from Wireless to Collaboration Applications

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TAC recommended codes for AireOS WLC's and TAC recommended codes for 9800 WLC's
Best Practices for AireOS WLC's, Best Practices for 9800 WLC's and Cisco Wireless compatibility matrix
Check your 9800 WLC config with Wireless Config Analyzer using "show tech wireless" output or "config paging disable" then "show run-config" output on AireOS and use Wireless Debug Analyzer to analyze your WLC client debugs
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- Fixed in 8.10.196.0, latest 9800 releases, 8.5.182.12 (8.5.182.13 for 3504) and 8.5.182.109 (IRCM, 8.5.182.111 for 3504)
Field Notice: FN70479 AP Fails to Join or Joins with 1 Radio due to Country Mismatch, RMA needed
Field Notice: FN74383 APs Running 17.12.4/5/6/6a May Run Out of Flash Space Preventing Upgrades
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Field Notice: FN74035 - Wave2 APs DFS May Not Detect Radar After Channel Availability Check Time
Leo's list of bugs affecting 2800/3800/4800/1560 APs
Default AP console baud rate from 17.12.x is 115200 - introduced by CSCwe88390

Jonathan Schulenberg · ‎03-24-2025

Check Windows sound properties to disable exclusive mode and audio ducking.

garboid1 · ‎03-24-2025

My IT have tried everything. Checked laptop settings checked Cisco settings listens to calls even updated the Lenovo and still same issue. Like I said teams calls no issues just Cisco.

Nithin Eluvathingal · ‎03-25-2025

Have you tried different versions of Jabber?

garboid1 · ‎03-25-2025

The company I work for use one version I can’t change that this is only happened since I changed my laptop. I’m the only one with the issue.