VXML GW append wrong chars at the end of the Prompt

[mohamedsary15]

Hello Guys,

We have a very strange issue with our VXML GW. we built a call studio application to our customer every thing works fine except one element 'Form Type' when it tries to call the wav file it thrown bad fetch error i am sure the wav file codec is right. but when i check from GW side with "debug http client error" we found it tries to append "o,?;" at the end of the wav file so that it can't get the wav file from the media server.

Example :

GW tries to call this #URL:http://mediaef/EF/IVR/ar/IVR_MorV.wavo;,

CVP 11.6 

GW info : Cisco IOS Software, 2800 Software (C2800NM-IPVOICEK9-M), Version 15.1(4)M10, RELEASE SOFTWARE (fc2)

 any one faced this problem before ? 

Thanks 

[mohamedsary15 · Accepted solution]

Hi,

Our issue was we resolved after checking the VXMl File encoding we found it "UTF-8 BOM". We changed it to  UTF-8 and it works

Thanks