This tech-talk is about the latest UCCX version 10.0(1). The latest release has a lot of new features such as CUIC, Finesse, Media Sense integration and also architectural changes which might not be noticed by the customer directly, but is aimed at improving the product stability.
We discussed about these features in brief along with changes in hardware requirement and support, upgrade scenarios and migration options.
Watch the Tech-Talk and refer to my Blog for more details.