Introduction
This document explains the step-by-step procedure for configuring Extension Mobility on Cisco Unified Communications Manager 10.x
Extension Mobility is a feature that allows users to roam between phones, all the while taking their numbers and specific device settings with them.
Perform the following to configure Extension Mobility
Enabling Extension Mobility Service
1. Navigate to CUCM 10.x Serviceability Page (https://cucm/ccmservice)
2. Go to Service activate page Tools -> Service activation
3. Select the server and verify Cisco Extension Mobility service is activated, if not activated,
4. Under the CM services section, check the Box -> Cisco Extension Mobility
5. Click Save
Configuring Extension Mobility Phone Service
- On Cisco Unified Communications Manager Administration page, from the menu
Select Device > Device Settings > Phone Services.
- Click Add new
- Use the following parameters for the IP Phone Services configuration:
Service Name:
Description: Extension Mobility
Service URL:
Specify the Service URL, substitute 192.168.1.5 with the appropriate IP address.
http://192.168.1.5:8080/emapp/EMAppServlet?device=#DEVICENAME#
- Click the Enable box.
- Click Save.
Configuring Phones for Extension Mobility
In order for end users to be able to use the Extension Mobility feature, they must first add the IP Phone Service to their device and device profiles.
To configure Extension Mobility, so the end user may use it, perform the following:
1. On CUCM Administration page, from the menu select, Device > Phone
2. Click Find
3. On Find and list phone page, click on Phone1
4. Enable Extension mobility and for the logout profile use Use Current Device Settings.
5. Click Save and Reset
6. From the Related links on top of the page, select Subscribe/Unsubscribe Services, and click Go.
7. On Subscribe configuration page, select the Login/Logout services and click Next.
8. Click Subscribe and Save.
9. Repeat from Step 2 – 8 for others phones
Configuring Users for Extension Mobility
1. On the Cisco Unified Communications Manager administration page, from the menu
select User Management > End User.
2. Click Add New.
3. On the End User configuration page, use the following information :
User ID: em1
Password: <enter password>
PIN: 12345
Lastname: Mobility1
Firstname: Extension1
Telephone number: 5010
4. Click Save.
5. Create another user with the following parameter :
User ID: em2
Password: <enter password>
PIN: 12345
Lastname: Mobility2
Firstname: Extension2
Telephone number: 6010
Configuring Device profile for Extension Mobility
1. On Cisco Unified Communications Manager Administration page, from the menu
select Device > Device Settings > Device Profile.
2. Click Add New button.
3. For the device profile type select Cisco 7965 (Please use the device type according the type of IP Phone being used).
4. Click Next.
5. Select SCCP as the Device Protocol.
6. Click Next.
7. For Device Profile Name use em1.
8. For Phone Button Template use Standard 7965 SCCP.
9. Click Save.
10. From Related links, select Subscribe/Unsubscribe Services, and click Go.
11. From the subscribe service page, select Login/Logout service, and click Next.
12. Click Subscribe, Save, and close the window.
13. On Device Profile configuration page, click on Line [1] – Add a new DN.
14. For Directory number configuration page, use the following parameters:
Directory Number: 5010
Route Partition: SITE1-Phones
Calling search space: SITE1-Intl-CSS
15. Click Save.
16. Repeat the steps for Device profile em2 with the following Directory number configuration (Remember to use a different user).
Directory Number: 6010
Route Partition: - SITE2-Phones
Calling search space: SITE2-Intl-CSS
17. Click Save.
18. On the Cisco Unified Communications Manager administration page, from the menu
select User Management > End User.
19. Click on em1 user.
20. Under Extension Mobility select em1 profile and move it down to the controlled profiles section.
21. Click Save.
22. Repeat the steps for em2 User (use em2 device profile).
After having done all that, we can now log in to Extension Mobility on our device:
You are able to log on to any SCCP phone using the new profiles.
1. Click the Services button on your IP Phone
2. Enter the UserID and PIN which you have created, and then select Submit.
3. Upon successful login you can see the phone with message “Login Successful”
Related information
