03-16-2011 09:28 AM - edited 03-12-2019 09:36 AM
Cisco introduced Message Transcription as an optional subscription service starting in Unity Connection 8.0(1). Cisco SpeechView converts voice messages to text and delivers the text version of the voice message to your email inbox, allowing you to read your voice messages and take [almost] immediate action. Note that this is a licensed feature which carries an annual subscription cost. (Partners only: The ordering guide shows a per-user part number of L-SPEECHVIEW-1YR).
The System Administration Guide does a fine job of explaining what the feature does, how it works from the perspective of Unity Connection, and the restrictions with it. The document, as of March 2011, does a less thorough job walking you through the configuration tasks necessary on the Microsoft Exchange infrastructure. This document, which is open to edits from anyone who can improve upon it, is intended to be a more illustrated configuration guide of what is termed Step Six: Configuring Your Email System to Route Incoming SpeechView Traffic to the Cisco Unity Connection Server.
There are four major steps to complete in Exchange:
Essentially you are configuring Microsoft Exchange to act as a mail relay that also translates the To SMTP address. If you have multiple Unity Connection servers or clusters (i.e. a Digital Network) further consideration is necessary to decide whether you will repeat this process for each cluster/server; or, create a proxy within the Digital Network.
The following steps and screen captures were taken from an Exchange 2007 deployment. You may need to adjust this process to fit your environment and Exchange version.
Figure 1-2 - Mail Contact E-Mail Addresses Tab
Figure 2-3 - User Mailbox Mail Flow Settings Tab
Figure 2-4 - User Mailbox Mailbox Features Tab
You must add the Exchange servers specified as Source Servers on the send connector (Figure 3-4) to the trusted IP Address Access List on Unity Connection. If you forget to this Unity Connection will reject the SMTP session from the Exchange server which will prevent the transcribed message from making it back to Unity Connection. You can add the IP addresses in Unity Connection Administration under System Settings > SMTP Configuration > Server > Edit menu > Search IP Address Access List > Add New button.
Also do not forget to set your SMTP Smart Host to a DNS or IP address of an Exchange server that is configured to accept unauthenticated SMTP relay. If you forget this step Unity Connection will never send the audio message for transcription in the first place.
Remember that if you change the SMTP server address on a virtual server, you will have to re-license the server...
Is there a reason you setup a mailbox and a contact instead of just a contact? A mailbox uses a CAL and a contact does not.
You need Exchange to accept the reply email from Nuance using the public SMTP address and then change the To header to the internal stt-service address in CXN's SMTP domain. To my knowledge you cannot accomplish that with only a contact.
It's also important for the Exchange servers to allow inbound messages addressed From: cisco-xx-registration@ciscostt.nuancevm.com
-Andrew
Hi,
Wasted 2 days on the Office 365 config, just to find out that it cannot be accomplished. Unity cannot accespt EHLO messages from Office 365 and in Office 365 we no longer can force a connector to use HELO. Cisco bug ID
CSCup85628
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