Collaboration Knowledge Base

This document was generated from CDN thread Created by: Samuel Chang on 15-12-2011 10:59:41 AM I've installed the lastest release of Finesse - build 629 - and I have UCCE 8.5(3) and UCM 8.6(1) running. After I did all the configuration two weeks ago,...

This document was generated from CDN thread Created by: Daniel Barnes on 14-12-2011 08:30:08 PM We have a scenario where a financial customer using CTI OS Toolkit needs to conference the caller into CVP for PIN verification. The dtmf tones will be ma...

Subject: RE: Redist Lic for JTAPI? Replied by: Chikeobi Njaka on 14-12-2011 06:41:29 PMHi, Does anyone know what the redistribution license is for JTAPI jar file? We would like to bundle it with our product but I couldn't find a license file in the c...

This document was generated from CDN thread Created by: Ron Buchanan on 14-12-2011 04:30:30 PM I have an application that needs (for a multitude of reasons) to get a user's primary line.   We have selected as a standard that the Address on Button Pos...

Subject: RE: New Message from ED VILLARREAL in 2385312 - General Questions: Finesse Replied by: David Lender on 14-12-2011 04:06:14 PMYou should use WinRar to reassemble the files into a single .iso fileThis document was generated from CDN thread Cre...

This document was generated from CDN thread Created by: Faisal Zaidi on 13-12-2011 01:07:31 PM The Call Studio element CVP Subdialog return only allows a maximum of 4 variables to be sent back to ICM, I need to be able to send up to 10 variables back...

This document was generated from CDN thread Created by: Mathias Tonn on 13-12-2011 10:28:56 AM Hi, I look for a option to read serial numbers from Expansion Modules (78914,7915,7916). I found a way to read the phone serial numbers with the help of th...

This document was generated from CDN thread Created by: Marwa Ads on 13-12-2011 05:40:41 AM Dear All,I am trying to record the calls on the Cisco IP Phones, I've done the below configutation  at the CUCM to enable the recording : 1- Create a SIP trun...

This document was generated from CDN thread Created by: Chikeobi Njaka on 13-12-2011 03:41:35 AM Hi,Using Poster to test API. Checked and all services are running. below are the Poster request and response. The API user is defined in CUCM as an end u...

This document was generated from CDN thread Created by: Simon Granger on 12-12-2011 11:52:22 AM Hi All I am running this XML into the AXL provider, but it does not take all the settings, Tge ones it fails to take are the enableEmcc and subscribeCalli...

This document was generated from CDN thread Created by: Konstantin Chrispens on 12-12-2011 10:57:30 AM Hi all, The method getExtMapStatus() in the class ISPhoneLineList returns one instance of ExtMapStatus. Shouldn't it return an array of ExtMapStatu...

This document was generated from CDN thread Created by: Roland Russwurm on 12-12-2011 09:51:12 AM Hi! In the "doAuthenticateUser" AXL result we have "code" which is the IMS code, but I do not find anywhere the explanation for the codes. So does anybo...

This document was generated from CDN thread Created by: Pavan Pardeshi on 12-12-2011 05:58:27 AM Hello,I wanted to know all team-names the supervisor is monitoring.Is there any cisco API to find all team names for supervisor.Supervisor can get all te...

This document was generated from CDN thread Created by: Karthik Bahiradhan on 11-12-2011 11:54:31 PM Hi,I am going to include the Agent greeting option in the custom CTI Softphone application using .NET NetCli library version 8.5.15595.2. I can't fin...

This document was generated from CDN thread Created by: Chikeobi Njaka on 11-12-2011 06:21:40 AM Hi,In the installation manual, it mentions "Post Installation" procedure, but I can't see any reference as to how to kink start this process. After insta...