Collaboration Knowledge Base

This document was generated from CDN thread Created by: Jin Tiam Loh on 25-11-2013 06:13:06 AM Hi all,One requirement i have is the ability for the agent to transfer the call to specific IVR node (i.e. balance, change limit) instead of to the top of ...

This document was generated from CDN thread Created by: Salim Guerid on 25-11-2013 12:43:08 AM Hi All,Trying to use the AddPhone in C#, I would like to add the line freshly created (using the addLine()) by using the pkid 1AddPhoneReq req = new AddPho...

This document was generated from CDN thread Created by: Sascha Monteiro on 24-11-2013 05:05:57 PM oddly enough, the schema specifies todAccessName, but when used it throws a nullpointerexception in cucm,todAccess works, but is aginst the documented (...

This document was generated from CDN thread Created by: gnana desigan on 22-11-2013 06:58:35 AM Dear all.,      We are working in cisco unified communications using any connect from cisco VPN. It is notworking in RDP sessions..?  it will connect ? an...

This document was generated from CDN thread Created by: chao guo on 21-11-2013 09:35:27 PM Dear Cisco Team,I using the interface of "update message actions" to update the user message action. But it takes no effect.the interface link i used is :[url=...

This document was generated from CDN thread Created by: Jin Tiam Loh on 21-11-2013 08:56:44 PM Hi all,Some of the key stats i'm looking for are (agent level)a) total calls handled for todayb) average handled, talk, work, not ready time for todayc) to...

This document was generated from CDN thread Created by: Ian Donaldson on 21-11-2013 08:23:36 PM The ability to set arbitrary SIP headers in TCL apps is not working on calls that enter and exit the gateway(ie: A-leg is inbound, B-leg outbound; call th...

This document was generated from CDN thread Created by: Binny Mathew on 21-11-2013 08:14:49 AM Hi,There is an requirement to capture the error information from the CVP application and log into Windows Event Viewer.Sample standalone java application w...

This document was generated from CDN thread Created by: Fabien LECLER on 21-11-2013 08:08:27 AM Hello, we use CTIOS 8.5 and  we developed a CTI bar  based on “CTI Toolkit AgentDesktop” sample (Win32 CIL)So our VB.Net CTI bar uses the Cisco ActiveX (D...

This document was generated from CDN thread Created by: priyanka Shrivastava on 21-11-2013 04:05:22 AM Hi,I am trying to Update Remote destination through axl api. But when I am going to add new time period (for e.g. time periods for monday and tuesd...

This document was generated from CDN thread Created by: Daniel Inbaraj on 20-11-2013 12:17:20 AM Lender / Joseph,I have subscribed to agent who has currently logged into finesse using the below snippet and also i could receive the user change event f...

This document was generated from CDN thread Created by: Mitsuo Umemura on 19-11-2013 11:04:14 PM "Cisco Finesse Web Services Developer Guide (API) Release 9.1(1)" said at page 37 as -===The following statements apply to a supervisor using the API to ...

This document was generated from CDN thread Created by: Matthew Gibson on 19-11-2013 01:03:06 PM I have created a query to search end-users within CUCM via AXL. It works successfully (searching at the moment on first name), providing the correct comb...

This document was generated from CDN thread Created by: Raykan Morgan on 18-11-2013 07:52:21 PM hi everybody,I am trying to serialize a request to send XML API . My sample case is around GetSite.1. Downloaded latest schema (8.0.0)2. Created c# classe...

This document was generated from CDN thread Created by: Selamat Pagi on 18-11-2013 12:23:03 AM Social miner 9.0(1)Cisco Social Miner Developer Guide, Release 9.0(1).0.2.0.pdfI 've tried to post retweet and direct message using rest client ( firefox a...