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20MB limitation when uploading prompt file

rickyyuen
Level 1
Level 1

I am trying to move some prompt from old CCX server to another new CCX server.

I downloaded all prompt via web browser in zip format.
But I encounter an issue when uploading via web browser. I am restricted by 20MB.

How did you resolve it?

Do you know if the API has the same restriction?

1 Reply 1

It looks like it is limited to 20MB per the documentation. But could you download the prompts from the old system in a couple different zips to get around this (i.e. zip1 is all of the English files, zip2 is all Spanish, etc., or however they might be organized now)?
https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cust_contact/contact_center/crs/express_12_5/maintain_and_operate/guide/uccx_b_uccx-125admin-and-operations-guide/uccx_b_uccx-125admin-and-operations-guide_chapter_01001.html#UCCX_TK_U4FB1685_00